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January 2024 by Sandra Martinez
the room i stayed in was very clean,frontdesk people and housekeeper's are very friendly too:)!The hotel might be old but the cleaness on the hotel is very good!keep up the good work housekeepers!
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December 2023 by Richard Mccarter
Very disappointed in my stay at this property . Bed in 106 is long enough for a short person at best. Mattress is totally worn out. Expected better accomodations since I pay quite a bit for IHG rooms and get this kind of service when I use my points.
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October 2023 by Vic S
Friendly staff, the place is in dire need of a facelift. Paint peeling, wall repairs evident because of two tone paint, rooms smell like bug spray, my business partner left with bites, maybe bed bugs? Eek.My toilet seat was chewed up looking and my bedroom TV was I think the very first flat screen ever made. One because of its looks and two because it was almost burned out and had to have every light off in the room to even watch it.The kitchen table had dried super glue all over it. I thought it was leftover water. Nope.The refrigerator ran loud nonstop. Kind of a weird humming noise but loud? Idk.Tile floors were spongy near the shower. All I could think was I am going to fall through this floor and end up in somebody’s room with no clothes on. Very weird feeling.Lobby and staff being so dang helpful and nice makes it weird to write this as a bad review and that I would never stay again or recommend this place.
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October 2023 by James Newman
I stay at this location maybe 6 or 7 times a year, and it must have first rate management because both the graveyard and the morning staff are always friendly and genuine. It's an older hotel and not shiny or fancy, but it's clean, clean smelling, comfortable and friendly. I'm treated equally well coming here for a points stay, or spending dollars.
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June 2023 by Raul Araiza
This is my first experience with Candlewood, and the staff did not disappoint.I was greeted with a smile and immediately felt welcome as if returning home.The manager offered dinner recommendations that were spot on for my tastes.I am only passing through for business but will definitely stay here again when the opportunity presents itself.
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April 2023 by Ashley D.
We booked a room with points, they charged my card. Refused to allow him to check in since he was there after they changed it to a no show. They deleted the secondary person off of the reservation, refused to make it right. Would not recommend this hotel or their front desk staff. Belinda is the manager and she is useless.
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March 2023 by Frank Yonemura
Not being from the State of Texas, locations are far from each other. This hotel was nice and clean. Microwave, stovetop full refrigerator/freezer and dishwasher. My only issue is that the window in the rooms doesn't open for fresh air or the washer and dryer is used by out of town contractors that wash their dirty work clothes in. In location to their city the Suite's are located near several stores and restaurants as they share the lot with an Wells Fargo Bank and Olive Garden.
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March 2023 by MyLarryj
Amazing staff. When arriving I noticed the American flag had become worn and weathered as happens over time. I asked about getting it replaced and found out it was already ordered, several days later; a new flag. The service is awesome. The rooms are super clean and comfortable. The pantry is stocked to fulfill your munchies.
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February 2023 by Hannah Warren
The customer service at this hotel is AMAZING. Belinda, the hotel manger, was so kind helping me and my husband find a solution to a long term stay due to a traveling position. She was so patient and helpful as this is our first time booking an extended-stay with a hotel. The location is perfect for working in the city and the rooms are nice and clean. We look forward to staying here!
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January 2023 by R. A.
Clean and very helpful. 4 stars because mattress issues. Our mattress was very worn which was located on first
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November 2022 by Pam N.
We've stayed here several times and it couldn't be more pleasant. It's clean and well-run, and the staff is consistently helpful, professional, and cheerful. When small issues do arise, they go out of their way to quickly solve them. We had a small issue with our TV last night, and a nice gentleman ran down to fix right away. And a great gym!
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November 2022 by Ska E
This is more like a motel than anything, and not a good one , the room smelled like mold , it was to the point where I couldn’t sleep even after taking Benadryl , the shower curtain was so cheap, 99 cent store Quality , fridge was too noisy. No USB slot to charge my phone . I’ll rather pay 10$ more for a much better
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October 2022 by Stett Branley
Rooms are amazing, 2 queen beds, a recliner, full work desk, large microwave, 2 burner cook top, full size fridge, coffee maker. Coffee cups, glasses and plates in cabinets, full size dishwasher, wood laminate and tile floors, granite countertops, decent sized closet. Dove brand soaps in the bathrooms. All this for 100/night on short notice. Thoroughly impressed. This place would be 1500/month in NYC.
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September 2022 by Bread Stix
Rooms are amazing, 2 queen beds, a recliner, full work desk, large microwave, 2 burner cook top, full size fridge, coffee maker. Coffee cups, glasses and plates in cabinets, full size dishwasher, wood laminate and tile floors, granite countertops, decent sized closet. Dove brand soaps in the bathrooms. All this for 100/night on short notice. Thoroughly impressed. This place would be 1500/month in NYC.
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June 2022 by Severa Maria
I stayed here for two weeks and the staff and the manager happen so accommodating, kind and helpful during my stay. I’m looking forward to seeing them again my Next visit back!
