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November 2024 by Cianna Mercado
The short Hispanic lady with glasses and a Messy bun was no help. Didn’t even try to understand the situation we were having and was just sitting on her ass on her phone. While WE called cricket service line and tried to get help OURSELVES in the store. So rude and disrespectful, this is another reason why I’m glad I switched.
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August 2024 by Samantha Coleman
Employees are simply rude. They lack customer service and empathy. I’m not sure if it was the manager or just employee but disappointed if I could give a negative star I would.
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May 2024 by Kimberley
The location at 3112 N. Navarro St Ste C in Victoria, Texas is where we go and we have been very happy with them. Lisa goes above & beyond to assist customers and she is very easy going & very sweet. We so genuinely appreciate her!! Thank you again, Lisa for helping Mark & I with our cell phone needs! :)
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March 2024 by Brian Koehler
Incompetent.
We in to store for a simple question about a new phone recently purchased.
Left with a brand new phone the the clown somehow deleted all my apps on.
Then said clown said whoever setup my phone deleted all my apps.
So back to a out of town store with competent people I go.
To bad I could not give half a Stat rating.
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October 2022 by Apostle Glenn
Little too pushy on getting a direct withdrawal monthly, i said no and they went on and on about why wouldn't you want to save money really got me upset i said No and i meant No!!!
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August 2022 by AT Coffey
My wife and I needed to change providers and so we did some research and decided to go with Cricket. We chose this store for its location and we are glad we did. Katelynn was so very helpful. She went above and beyond by going to another location to get our new phones when they weren't in stock at her location. She helped us get the plan that met our needs and she got our phones set up for us with no problems. She was friendly, helpful and efficient. Everything good customer service should be.10 out of 10, will use again.
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July 2022 by Elfnorm
The staff were able to help me I was in and out in less than 10 min
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July 2022 by Tammie Triplett
Great and friendly
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July 2022 by Evangelist Glenn
Little too pushy on getting a direct withdrawal monthly, i said no and they went on and on about why wouldn't you want to save money really got me upset i said No and i meant No!!!
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July 2022 by Jimmy Orozco
Great work done by sales rep. Kat
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May 2022 by Eric Dabarber
Probably the worst experience I’ve had with a cricket store! Seemed like the advocates and managers didn’t know what they were doing. They had messed up on my service and instead of trying to help the “manager in training” was trying to push me to call customer service on my phone, where they “might be able to help me” I’d much rather drive to the Cuero store ; They go above and beyond for there customers!!!
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January 2022 by Adams Glenn
Little too pushy on getting a direct withdrawal monthly, i said no and they went on and on about why wouldn't you want to save money really got me upset i said No and i meant No!!!
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December 2021 by Glenn 4Jesus
Little too pushy on getting a direct withdrawal monthly, i said no and they went on and on about why wouldn't you want to save money really got me upset i said No and i meant No!!!
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December 2021 by John A Garza
Very helpful people
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December 2021 by Daniel C.
On 11-29-2021 I entered the Cricket store at 8806 N. Navarro, Victoria, TX 77904 at 11:30 to pay cash for my cell bill. After entering my PIN I refused to "Pick a Language" on their machine. I have paid cash in that very store for years and have never done that step. Normally the employee's are easy to get along with and will just do it to process my payment. The 2 female employee's working that day told me I was "Rude" for not picking a language and placed my cash payment back on the counter and told me "we will not process your payment and you have to leave the store now". I believe they were the rude people for the condescending tone in talking to me and the poor quality of service to a long term customer just trying to pay cash for a bill. I don't think I need to pick any language just to conduct business in this state or country. I also filed a complaint e-mail to the president in the Atlanta corporate office on this matter.
