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February 2024 by Theresa Huitzil
Bought a pair of shoes on 2/8/24 took them home to my daughter to try them on. They didn’t fit took them back the next day on 2/9/24 and the so called manager said they had been worn and couldn’t exchange them for a smaller size. I wasn’t asking for the money back all i wanted was an exchange. He argued that they we’re worn but all she did was try them on. Now i have a pair of shoes that cost me over $100 that my daughter can’t wear ?
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January 2024 by mary lugo
They always say they don't have the shoes size you need... Too lazy to go find shoes in the back. Happens every time.....
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January 2024 by Salvador Hernandez
Finish Line in Victoria needs to retrain their staff to provide better customer service, specially that girl who told me she was the manager, wearing a large nose ring; she’s unprofessional. She certainly does know how to offer poor customer service. If she does not like her job, she needs to get another one that fits her rude nature. As a customer and military veteran, I spect better customer service when shopping.
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September 2023 by Jonathan Kirchner
Nice kicks and slides
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July 2023 by king
So the stores apparently have the discretion to not give a refund and only give a gift card when returning something purchased. Very rude “manager”. As much money as I spend I will no longer purchase from this store
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January 2023 by Texas Outdoor Fanatic
Walked in immediately found the shoe I wanted. Here's where the problem started. It took around 15 mins for me to finally get help. Once I tried on the shoe it took another 15 mins before I could get more help. Then I was told they were going to get the shoes, turns out the shoes were at the register the whole time. Did anyone that worked at the store communicate at all with me...no. I spent around 40 mins inside this store to buy one pair of shoes that I already saw immediately upon walking in. That's how horrible the customer service is. I'm sick and tired of stores hiring these youngsters that don't care at all about anything. Nobody apologized, nothing. They felt they did nothing wrong. Pathetic place. If you go to footlocker 100 workers will ask if you need help, if you walk in here you will he ignored and nobody will help you
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August 2021 by Jessica's Eating Show
It isn't right for this Establishment to not let people try on shoes just cause of what one person did! You shouldn't Punish everyone for one what one person did! If yall want to know A guy creased a pair of Jordan's! So if yall are thinking you can go and try on A show they won't let you! Why would I buy a show if I can't try it on! Bad Service!
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June 2020 by Esme Rodriguez
Came in the store all the way from Houston and this has been my first time in Victoria tx. I received Great customer service from Jasmine and Joseph . Outstanding job guys !! Will definitely come back again . Warm welcome felt at home ..
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January 2020 by Sean Donovan
We were able to find the shoes we needed, and not break the bank.
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October 2019 by brenda soto
I guess it's good
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October 2019 by richard jeffers
camo retro 10s.. my size!
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September 2019 by Phelexia Gaming
Costumer service was great,the employees were also super nice
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February 2019 by Lois Cazinha
Not many choices of shoes at all.
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July 2018 by John Paul Gonzales
Great salesman!
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April 2017 by Sandra Lee
Shout out to Eric!!!! A great employee who represented Finish Line well! He was a big help to me- to other customers- I will enjoy my new shoes & I enjoyed purchasing them from Finish Line!!!