H-E-B Pharmacy, located at 1505 East Rio Grande in Victoria, has been recognized as the #1 supermarket pharmacy for customer satisfaction by J.D. Power for three consecutive years, emphasizing its commitment to the health and safety of Texans. The pharmacy offers a range of services, including routine immunizations and COVID-19 vaccines, making it a trusted choice for community health needs. While many customers praise the pharmacy staff for their kindness, quick service, and willingness to help, some reviews mention a lack of welcoming attitudes from certain employees at the front window. However, the pharmacists, particularly one noted for her exceptional service, have received positive feedback for being understanding and attentive. Customers appreciate the affordable medication prices, with staff willing to provide discount cards for those who need assistance. Despite some frustrations with product availability, such as the discontinuation of favored items, H-E-B Pharmacy remains a convenient and reliable option for prescription needs. Overall, it is recommended by many as a go-to pharmacy in the area due to its caring staff and commitment to customer service.
The staff was fast friendly and very helpful with my prescriptions
June 2025
Need to work on y'all's customer service (at the drive threw) No hello good morning or anything but a blank stare waiting for the name and DOB. Than gives me the medication and walks away. *Signs recipe, drives off. Ok thanks👍🏽
October 2024
HEB Rio Grande-Victoria window employees are lacking a welcoming attitude, things are not the same. They don’t give you time to give patient’s name and very few can say thank you. I notice some good employees are not there anymore.
