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March 2024 by Melissa White
Fresh pharmacy techs hired since the pandemic are glorified cashiers. They aren't helpful to customers or knowledgeable about their own prices. Go to Rogers or Walgreens where they care & save yourself ten days in limbo. Old techs would have solved everything in 3 hours no matter what with insurance, price or Dr. Only time HEB+ meds are helpful is during Hurricane Harvey, but would not recommend any other time.
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February 2024 by Lisa Reyes
This place is a rip off I just checked the price of my insulin it’s 86 dollars here and Walmart pharmacy has exactly the same thing same brand name exactly for 24.88
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February 2024 by Benito Garza
Worst customer service, sad when there employee wants to argue with you about your experience and tell you it didn't happen, well screw you'll CVS will be my new pharmacy
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December 2023 by Joseph Pieprzyca
One star is five stars too many for this absolute joke of a pharmacy. The H-E-B family should be embarrassed by this pharmacy. Total incompetence. You call there and it rings off the wall then the recording tells you how important the phone call is and to please hold. You go through four recordings, then they hang up, it took me 1-1/2 hours today just to get in touch with a semi-live person. The bimbo then tells me it is out of their control. I asked why do they not get with their customers to let them know when they cannot fill the prescription and she had the nerve to say it is up to the customer to call us to check on the prescription, but then they do not answer. What a joke. What an embarrassment.
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December 2023 by Joe Pieprzyca
One star is five stars too many!!! Absolutely the worst pharmacy, not only in Victoria, but probably the state of Texas. I wonder if the H-E-B family / owners know just how bad this store is. It should be an embarrassment to H-E-B. They are either rude or dumb as a box of rocks. You call there and no one answers. You go through four recordings about how important your phone calls are, but then system hangs up after the fourth recording, it took me six of those calls and about 1-1/2 hour of my time to get in touch with them - for them to tell me it is out of their control and they can’t tell me anything about my prescription. Then she has the nerve to tell me that they don’t call their customers - they expect the customers to call them, but then do not answer. What an absolute joke .
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December 2023 by Amanda-Jean McCreight
Very friendly location. They go out of their way to help find coupons to lower cost and never have a problem with repetitive phone calls when waiting/searching for medication which is in short supply. Sometimes the wait time for calls is extreme and I am usually waiting 7-9 minutes.
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December 2023 by Spencer Nick
Constant incompetence, every time I get a prescription filled here there is ALWAYS some kind of problem. STAY AWAY.
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December 2023 by Emery Smith
Great service at a great price.
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October 2023 by Ron Higgins
Becky and her staff are very rude disrespectful and Fly to their customers. Every time you call no help and tell you one thing then do another.VERY VERY RUDE STAFF.
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July 2023 by Dori M
By far, the worst pharmacy in Victoria. Rude and condescending staff. Prescriptions are rarely ready when promised. I would never go there, but I'm helping my Mom, and that's the one closest to her house. Yuck.
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June 2023 by Laurie S.
Reason 49,276 to go to Wal-Mart instead of HEB:Coupon for "buy 2, get 1 free" on Brand X insect repellent. So I get a 2-pack and a single of Brand X.Checkout girl says she doesn't think the coupon applies because the 2-pack is a single item.I pay for all my stuff anyway and head to Customer Service.It's closed, because apparently NOTHING goes wrong at HEB from 9-11 p.m.I find an employee at the self-checkout area and she goes to cashier and gets the coupon from her and scans it. Tells me the girl said it wouldn't scan (news to ME) and that apparently it's meant to apply to separate cans. Really? Why was it hanging where the 2-can bundles were? I pointed out that the coupon made NO exceptions regarding bundled items, it just said "Buy 2, third one is free" and only made exception for trial sizes. Well, she just basically said "No" and that was it. So I figured I'd let Facebook decide. Maybe Yelp as well.
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March 2023 by Hussam F. Y.
Be aware of HEB pharmacy, first of all, they got my medication wrong, good thing I read and verify doctor's prescription, second, they ripped me off on the price of blood sugar test stripes , with insurance they charged me $151.00 plus tax, on Amazon it's $17.00, they refused to return and refund my money, it's a shame such a big company gets greedy and starts to steel from its customers, never doing business with HEB any more.
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November 2022 by Dani G.
HEB pharmacy is ridiculous! We waited almost and hour and a half in line, showed no concern for such a wait, called the night before to verify meds were ready. When we are finally helped, we are told they were put back. When i questioned calling the night before and told they were ready, it was not mentioned they were being put back."They were not sure". But I could come back k in 3 hours to pick it up!!!! Seriously!!! Unbelieveable!!! I would not recommend doing business with this pharmacy, and reiterate their complete lack of customer service.
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October 2022 by C DV
I dropped off a prescription at 8:15 literally when they opened was told to come back at noon and it wasn’t ready came back again at four still wasn’t ready and again at 5:45 and was told to come back in another hour. These people are absolutely disgustingly unprofessional lacking any kind of customer service. You’re just another number to them. They need serious help with time management and customer service.
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September 2022 by Paul Popov
The people that work here are disgusting and rude. They lie all the time and don't keep their word about anything very unprofessional and very impolite. They probably don't even care about their reviews. I would recommend you go to another Pharmacy don't trust these people with your health care needs. Flat out they don't care.
