O'Reilly Auto Parts is praised for its great staff who go the extra mile and have extensive automotive knowledge. Customers report that a power steering unit stopped whining after adding fluid. Headlights were installed and customers were back on the road quickly. Employees are described as helpful and above and beyond expectations. Many customers have friendly relationships with staff, and the manager is always willing to help. Overall, the customer service is phenomenal and the store is a favorite for everyday auto needs.