Geek Squad, located in over 1,100 Best Buy stores, offers repair, installation, and setup services for various tech devices, including computers, tablets, TVs, car stereos, cell phones, and home appliances. The team is known for its ability to repair most makes and models, regardless of where they were purchased. Many customers have reported excellent service experiences, praising the knowledgeable staff for their thoroughness, patience, and helpfulness. For instance, one customer highlighted the exceptional support received from an assistant manager when facing issues with a hotspot, calling the service "awesome." Another customer commended the Geek Squad team for quickly resolving a television malfunction and facilitating an exchange. However, some customers have expressed frustration with the automated phone system, which they found difficult and unhelpful when trying to set up appointments. Despite the mixed feedback regarding customer service on the phone, the in-store experiences tend to be overwhelmingly positive, with many recommending Geek Squad for tech support and repairs. Overall, Geek Squad is recognized for its skilled technicians and commitment to customer satisfaction, making it a reliable choice for tech-related services.
Never enough people checking customers out. They put you in the same line as people returning products. Meanwhile they have 2-3 employees talking at the front when they could be checking people out. Other than that a great store!
December 2024
I have ALWAYS had excellent service through Geek Squad. Only on one occasion did I have to take my laptop to Best Buy to correct a problem. It took less than 30 minutes. I totally recommend Geek Squad!
August 2023
Geek Squad (actual Best Buy employees ) came to redo the installation. Did a great job. Don't accept a contractor for any insulation
