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January 2024 by Gregg Wetterman
Always have what you need.
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January 2024 by Pedro Lira
Excellent place almost finds one of everything
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January 2024 by Lili Martin
I got stranded at their store and they helped me out!This morning, I went to Oriley's to get a part. When I went back out to my car, it wouldn't start so I went inside to wait for a friend to pick me up. While inside, they asked me where my daily car was. I told them what was wrong with it and that I had just picked up the part for it but was now stranded there in my other car because it wouldn't start. I also had a flat from the cold weather but live close by and knew I could get it home.Without hesitation, they sent people out there to jumpstart my car and fill up my tire! I was having such a stressful morning and they made it tremendously better. Thank you!
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January 2024 by Raquel Sumerall
Went to the Franklin location from a recommendation.The Assist. Manager Calvin was top notch, professional, very, knowledgeable & helpful.Went above & beyond to get issue & parts fixed & replacedService was the best I've had since moving here.
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December 2023 by Robert Magonigal
They were Johnny on the spot and installed wipers in minutes.
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December 2023 by Ismael “May1to” Cortez
Always have what I need .
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December 2023 by Kaneesha Satchell Newbill
Dave is awesome at the Franklin location!
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December 2023 by EJ Pinto
Kelvin is rude and disrespectful!.. big African American guy.
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November 2023 by Sarah Lott
A dead battery is always a troublesome and a downer for the day. O’Reilly a auto parts is quite near my house, so I went there hoping got the best. They had the battery I needed at a price that was affordable, so we were in business. But I mainly want to mention an employee named Taylor. He’s quite young, but so polite, efficient, and knowledgeable. He made my day so much better than it started out. I recommend this business highly.
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November 2023 by Carolyn Wren
I stopped in today to get new windshield wiper blades, and a jug of washer fluid. The kindest gentleman, Calvin assisted me. He installed them for me and insisted I sit in car since it was cold this morning. He even filled my washer fluid and straightened the hood holder thing that someone had bent at some point. He was an absolute gentleman and this lady appreciated his kindness which is so rare in this day and time. Hope his employer recognizes him. Thank you, Calvin for restoring this old ladies belief that gentlemen still exist!!
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November 2023 by Jonathan Feliciano
Good service
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October 2023 by Fox Rox Inc.
Pretty well run store just like all the rest ?
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October 2023 by Carlos Garcia
I have a huge shout out to Harlan from the Franklin Ave location in Waco, TX. After a very frustrating and hostile experience, at the 18th Street location, he had us in, out and fixed up very quickly.I purchased a car battery just over a year ago for $300+ and it was determined, today, that the battery had gone bad. When the female employee at the 18th street location looked into our account, she said that it showed that the core was accounted for but that it didn't show a battery was ever purchased and said there was nothing she could do for me. Knowing the information was incorrect, I asked her to look further. When she refused, I asked for the store manager and at that time, the employee began to yell, cuss me out and was screaming obscenities as she walked to the back. She finally became quiet when I said that I would be making a police report- which I have followed thru with.I left the store and immediately called the Franklin Ave location and spoke with Harlan. He was kind, knowledgeable and understanding to the situation. He was able to, professionally, locate the original purchase of the battery that had gone bad and was able to issue a replacement battery with the warranty. Within moments I went from swearing I'd never step foot back in that store to feeling relieved that there was a different caliber of employee just down the road that was knowledgeable enough to dig a little deeper to find the needed information to get my car up and running again.Thank you, Harlan, for the dedication and customer appreciation you showed this evening.
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September 2023 by Paige Frierson
Emmanuel helped me today! He was very kind, extremely helpful, and changed my car battery (among other things!) quickly and efficiently! 10/10 Go to O’Reilly on Franklin!
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September 2023 by MrCh
Bad customer service, they can’t handle more than one person in the store at a time
