O'Reilly Auto Parts in Waco, Texas, located at 2304 Franklin Avenue, is known for its excellent customer service and knowledgeable staff. This store offers a variety of parts, tools, and accessories, along with useful services like free battery testing, wiper blade installation, fluid recycling, and Check Engine light testing. Customers have praised the straightforward three-year warranty on batteries, highlighting the reliability and honesty of the store compared to competitors. Many reviews commend the staff's willingness to go above and beyond. For instance, when a customer was stranded with a car issue, employees promptly assisted by jumpstarting the car and filling a flat tire, greatly improving the customer's stressful situation. Specific employees, like Calvin and Taylor, have been recognized for their professionalism and helpfulness. Calvin, in particular, is noted for his kindness, assisting customers with installations and going the extra mile to ensure their satisfaction. Overall, O'Reilly Auto Parts stands out for its friendly atmosphere, reliable products, and dedicated service, making it a go-to destination for car parts and assistance in the Waco area.
Totally love this store. Unlike my experience at the Robinson store where i did not get my change nor receipt from the black lady man. Im sure she pocketed it . Its always a pleasure at this store.
May 2026
They are very friendly and knowledgeable. The store was clean and easy to find the items we needed.
March 2026
We encountered three separate employees in the span of an hour while we were having a vehicle issue. Each one went above and beyond to help us out, more so than the call of their job of responsibilities. They offered so many alternative solutions and were just absolutely incredible.
