Pet Stores in Waco, TX

“Customer service is definitely A+!! Very attentive!! I loved the free popcorn ? I think I'd like a parrot they do have a great selection of birdys ??”

“I’ve been going to Pet Supply Plus for many years. This last year, the grooming department really declined quality And after they canceled on me three times with less than 24 hours notice, I assumed I would be finding a new groomer. Which was disappointing because my dog is very old and I don’t like forcing too much change on her. Thankfully, and sort of out of nowhere because I had felt that had already moved on from Pet Supply Plus… AUBRI Called me and reached out to Me to reestablish a grooming relationship. She had let me know that the old staff was pretty much gone and that she had taken over and That she would be happy to groom my dog So I brought my little girl in and AUBRI DID AN AMAZING JOB!! My dog hasn’t looked this good in Years!!! I highly recommend Aubri For your grooming services. I truly hope and pray for her Success at Pet Supply Plus, they are very fortunate to have her On their staff! AUBRI IS THE REASON I’M COMING BACK TO PET SUPPLY PLUS!”

“My dog and I always love to shop here the atmosphere is great there's all kinds of smells they have a wide variety of products so we get to look around we shop around the employees are so kind and friendly they always offer my puppetry and he always feels so welcome”

“I just want to give a big shoutout to Carol and Carie! They were extremely helpful and so sweet to my boyfriend and I. We came in yesterday shopping for our 2 new snakes we were adopting later that day. We were on a budget and needing tons of supplies for 2 tanks. Carol and Carie were knowledgeable about what was needed (feeder/accessories) and what the best deals were. Carol took the time to explain in detail the vital care program. We signed up for the program for both of our snakes and it saved us tons of money and we were able to stack the vital care coupons on top of the store discounts available. They both spent a lot of time with us to make sure our snake babies were taken care of. You don’t see this kind of customer service anymore where employees try to connect with customers and their needs. I feel blessed that we stepped into this location I highly recommend shopping here. You will not be disappointed! We will be coming back in the future.”

“Everyone working there is really nice & helpful. They try to make sure you're getting what you need instead of buying something that you're not sure about.”

“Very cute shop. Have not used their grooming services yet, but my dogs have loved every treat I’ve gotten from here! They have plenty of birthday-themed treats as well.”

“It has been about 4 weeks since adopting our little guy. We named him Bentley! He is the sweetest and the most precious little thing! Fuzzy Friends Rescue did a great job. The application process was long but very detailed and well thought out. They actually care where these animals are going, so we didn’t mind having to provide background information. They were professional and friendly, and provided updates every step of the way. Thank you so much team!”

“Used the pet wash for the first time today. It was a decent experience. The rooms could use TLC as some of the equipment was broken, nowhere to harness your dog in the tube, the person before me did not clean up after themselves. I think a cleaning guide should be posted in the room. Before arriving I went online to make sure I did it correctly and based on the information on the site customers are to walk in and groom their dogs first come first serve and then pay once they are finished. There is zero information on the site that says you have to ask an employee first if the room is open or available before you can enter. So when we arrived the room was empty and we went in and took care of our dog. After we looked at treats and toys and then proceeded to the register where we were met by an employee who informed me that how I did it was not how they do it in the store. I informed him online it said nothing about asking an employee first before using it. He had zero sympathy and just repeated what he already said and made me feel quite embarrassed in front of many other people in line. I did what the directions said online for this store (Waco Texas) and I was not in the wrong. This store needs to update their site to reflect their “ways” of doing things in their store.”