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“Got the cutest pair of camo sneakers with sparkly laces (love me some camo). Had tried on the exact same shoes in Canton for 3X the price. So glad I found them from a local business and for a better price! The staff at the store is always friendly and nice, and the organization of the store is superb!”
“Customer service has always been top notch! Lorena the manager is so thoughtful and helpful, and especially dealing with a recent return issue. Highly recommend this place. Go for the goods- return for the service?”
“SAS Shoes are the only shoes I have ever put on and never had a blister. They are so comfortable and have great foot support. The staff is excellent. So friendly and helpful.”
“I have to tell you it was really difficult walking in with my sleeping 4 year old but Adriana was immediately helpful! I told her it was my brothers birthday and she instantly became my personal shopper. She let me know all the shoes available in his size and even brought extra designs. Which I actually ended up picking instead. I will say though the blonde female was extremely tacky towards her for not making a bigger sale in front of me. I’m sure she was embarrassed because it was awkward for me. Extremely unprofessional I was carrying a 40lb kiddo and really was just trying to get in and out. Adrianna read the situation perfectly gave me options and I commend her for her attentiveness to detail!!!”
“(Translated by Google) I recommend that place, the people who serve you are very kind(Original)Les recomiendo ese lugar son muy amables las personas k te atienden”
“This really awesome worker named Emerae took her time with me and my sibling. Between helping us find my correct shoe size by trying multiple shoes on, to being really patient with me and my sibling while being the only employee at a very part of the day, and finally making sure I managed to get the pair of shoes I wanted by placing an online order for us, It very much was the best experience I've ever had with a shoe store ever. I will definitely keep coming back!”
“Honestly, the ladies that work here are super sweet and attentive. They keep the place looking good too! I'm a bit addicted to this store, always shopping for my first baby! Keep up the great work!”
“Best online shopping experience. Their customer service is exceptional and they work extremely fast. Highly recommend Prefontaine for superior quality garments you can trust.”
“Dynn is the absolute best!!!! I honestly have not experienced this level of customer service in years!! I was trying on shoes and asked about socks, he literally went across the store and brought me some to see. He was courteous, friendly, respectful, and helpful. This type of customer service is rarely seen these days. He definitely deserves accolades and a bonus for doing his job at a high level. I will definitely continue to shop at this store while he is there. Good job!!!”
“I ordered another pair of Siesta Mules which are great for plantar fascitid. I have bought Spenco products for a couple of decades! Never have I encountered a pair of shoes with the thick woven tag string sewn into the stitching of the inside lining, and in the worst place, the arch?? It took time, and great care not to cut or damage the stitching, holding the inside of the shoe together! Previously the tags were attached with a small safety pin. Easy to remove. I called customer service to report, but she didn't seem interested in feedback. I won't purchase anymore if this issue isn't remedied. Long time customer.”
“Ms Bernice you are such a awesome person. Your customer service is great!!!! You are the kind of Managers that understanding that the customer is the pay check. This is why you offer the level of service that you do. You are awesome. I recommend Melrose.”
“Loved the selection of clothing, boots, hats and accessories. Very friendly and helpful with the product. When we visit Waco again we will stop in.Thanks to Christina for the wonderful tamale.”
“Jose was so helpful and very attentive to us and our questions as well as our interests and concerns. Jose knew about WM and my certificate as well as the needs towards my job. I love my Boots comfortable and my insoles. Perfect and very professional experience. Huge Selection of Boots for women and Men. Definitely recommend this Waco store to anyone and everyone. Great job Jose”
“I am currently the store manager and couldn't be prouder of how well my staff is trained at giving the best 5 star service in the mall. Come see us to get your new kicks for your kiddos!”
“Plenty of inventory and competitive pricing. Salesman was helpful during the sale but was awful at close of sale. He was not that busy so have no clue why he was done with us. We bought boots, no box was brought to the front. We had other things on our list to buy, but decided we will shop at the Austin location. We waited in line for check out for at least 30 minutes.”
“Nice!
We drove 2 hours to get here.
My wife always finds something she likes!
Pretty good selection.
I’m sure she will be back!.”
“Nice selection, and most of the time they have everything in stock even when the website says it's not, twice I've walked in there and found the exact shoes I was looking for even though the site said unavailable!! So try the store first I bet they have them!!”
“Ordered online, picked up curbside. Literally the laziest way to shop, but also the best way (because shopping in person is an anxiety inducing nightmare). Anyhoozle, they brought me the stuff right to my car. No problems, no mix-ups, no drama, and no anxiety! So…yeah that’s pretty much all I can say about it ?”
“I came in to get some shoes Sunday and I only seen one girl moving around and she was patient and kind with me getting every shoes that was needed for everyone ms.kivia Im sure appreciated you and wish everybody be like you more”
“This place has a lot of variety of shoes from sandals to running shoes. They also have socks, shoelaces, and charm crocs. They always have great sales. customer service can improve. I truly enjoy coming here for the great sales.”
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“I bought a pair of tecovas when this store first opened. They’ve been amazing boots—deserving of all the accolades. Got a wallet a couple years ago and it’s held up well.
Needed a pair of work boots and they had a great online sale. Ordered a pair and they came next day. Went to try them on and they’re way too small.
Took them to the Waco store for an exchange and after some back and forth with customer service, the manager Liv went above and beyond to make sure I could get a pair that fits.
She deserves all the praise for great customer service and hospitality. Tecovas and Liv go the extra mile for you.”