U-Haul Moving & Storage at Waco Dr offers a variety of moving services, including truck rentals, trailers, cargo vans, self-storage, portable U-Box containers, and hitch installations. Customers appreciate the well-maintained equipment and the helpful staff. While communication issues initially caused some frustration, the manager, Sonia, went above and beyond to resolve problems and ensure customer satisfaction, even bringing in extra help for hitch installation. The staff's kindness and willingness to assist in emergencies left a strong positive impression. Overall, the business provides reliable moving solutions at competitive prices and is supported by friendly, confident employees who make moving easier.
Danny had great customer service. There were a lot of folks in there, and he was doing a great job at working with everyone as soon as he could and with a great attitude! This is not so common anymore. Thank you for your excellent customer service Danny!
November 2025
I needed a hitch. Called and was in the next day. Affordable, done quickly and professionally. Elijah B, was a total rockstar! He was kind, understanding and answered all the questions I had. The entire staff were subject matter experts. Totally recommend this location!!!
July 2025
Curtis was extremely helpful and was able to help resolve a billing issue when it occurred
