PNC Bank's Waxahachie branch is renowned for its exceptional customer service. Customers consistently praise the friendly, professional, and knowledgeable staff, who make every visit a pleasant experience. The team, including Marquita, Bria, Jacqueline, Patty, Yolanda, and Angelica, go above and beyond to ensure customers feel valued and respected. Despite the challenges of corporate policies, the branch manages to deliver a small-town, personalized banking experience, drawing comparisons to the renowned customer service of Chick-fil-A. Customers appreciate the attention to detail, the dignified and respectful treatment, and the genuine care shown by the team. This PNC Bank branch has become a standout, setting the bar high for customer service in the banking industry.
I really appreciate this branch on helping me with my last minute wire transfer. I am very grateful to Jacqueline for her flexibility. She was professional, quick and efficient. Everyone in there was friendly.
April 2026
All of the staff is amazing at this branch. Patty is always smiling and willing to help.
April 2026
I’ve been having an ongoing issue with a company continuing to charge my account after they closed the account, and Alma has been such a great help every step of the way. Highly recommend working with her if you need to set up an appointment 🧡
