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December 2023 by C Spence
Ebony and Lin were absolutely awesome helping me get my Mom a new phone. Friendly and professional, they are examples of how Customer Service is supposed to be delivered. Thank you Ebony, Lin, for everything today.
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September 2023 by Sierra Fairless
I came in with a phone that had changed the lock code, and I couldn't get in it.When I asked the lady if she could help me, she said the only thing she could do was factory reset. If I wanted help I'd have to go to a phone repair shop.She didn't even tell me to call tech support. So we googled how to fix it and found out by holding buttons and resetting it. Now I feel like this is knowledge your employees should know. Or at least where to send me for help.
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May 2023 by Volley Jaynes
I've tried to cancel a phone line with not having time to go in the store. I was told to call customer service and called and called and called all day with absolutely NO answer. Soon I will be finding time to go to a new carrier. I'm done with this lack of customer service. I've put up with this for too long. This wasn't the first time either. I bought an iPhone a while back and when it broke, I tried to get a new phone, but they replaced the iPhone in my account instead of the spare line. Now I have to spend another $1200-$1400 for a new one.
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April 2023 by Garry Holveck
Great customer service got a phone in and out probably less than 5 minutes.
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September 2022 by David Mitchell
Fixed my phone long enough for me to leave the store.
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April 2022 by Dallas Mowery
I'd give a zero if I could only because the 800 customer line is a joke. I'm on hold for the 5th time now because they won't just listen to me. Also, our local cricket store has closed and none of the surrounding city locations are answering BUT they can sure take our payment every month. The customer service people also cut me out of network for several minutes so I COULD NOT call anyone except 911. I know they did it on purpose because they didn't like what I was saying about their poor work habits
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March 2022 by Donnie Conner
Commission is the only thing that matters....168. for a devise that works 3 days.....There response was o well I sold the one I told u I had last night...then we'll maybe I did something I didn't even take protection screen off...the biggest was how they concern about the box it came in ....really ....it was written on ...o no you can't try to resell sso u only have to give half your money back...cricket sould be ashamed of there workers customer service would have a no star if possible....
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January 2022 by Bruce McCann
I like Cricket. And the lady that works there is very helpful.
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September 2021 by Kymberly Maxwell Johnson
Customer service reps are nice but Crickets customer service policies are TERRIBLE
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August 2021 by Laura Spearman
Amanda is the best¡ She sold us 2 phones and made are time here great. Good people.
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August 2021 by Monica Florence
They have been really helpful to me! I couldn't have done it without them. Very patient & honest girls here at this store in Wax. Also sweet personalities ? Thank you for all u have done! ☺
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August 2021 by Rain Vibez
The manager was really helpful. I'm not tech savvy at all and the manager made the process easy and seamless! Definitely would send family and friends here.
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August 2021 by Linda Keys
Wonderful love the service. Corsican service is very badThat's why I came to Waxahachie Texas.
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August 2021 by Brandon Baker
Never had an issue with them! Good prices
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July 2021 by rich Rob
Nice people good store
