Geek Squad
Hours:
1168 US-287, Waxahachie TX 75165 Hours
About Geek Squad
Geek Squad, a service provided by Best Buy, offers a wide range of tech support and repair services for various devices, including computers, tablets, TVs, car stereos, GPS, cell phones, and home appliances. Their agents are known for their friendly and professional approach, quickly diagnosing and resolving issues. Customers have praised the Geek Squad's ability to explain complex technical problems in an easy-to-understand manner, not just fixing the issue but also educating the customer on how to prevent it from happening again. The service is described as prompt, efficient, and effective, leaving customers feeling confident that their tech is in good hands. One customer, who worked with an agent named Robert, was particularly impressed with the speed and accuracy of the diagnosis, with the problem being identified in less than 5 minutes. The overall experience, from the customer service call to the in-person support, was great, and the customer was in and out of the Best Buy store in under 10 minutes.
Most Recent Reviews
June 2026
Thank you Matt! There were a few customers today and both of you guys were polite and helpful. Ty for working through the line. Yall acknowledged all of us multiple times and took care of each customer.
December 2024
I read online that they can fix controllers even if I didn’t buy from Best Buy. I also called before I headed up there to make sure they could help me. Once I got up to the desk, I will say the guy did try to help, but said they couldn’t. I do say the the guy that helped me, thank you for telling a different place I...
read full commentOctober 2023
Great experience with Geek Squad from the customer service call to the actual in person support. Robert at the Best Buy in Waxahachie was very quick to identify the issue with my laptop. Less than 5 minutes figured out the problem. I was in and out in under 10 minutes. ?
More Comments(15)
Nearest Geek Squad Stores
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