-
January 2024 by Wallace Turner
Looking for a shirt. Great selection
-
January 2024 by Charlene Arnold
Awesome,
-
January 2024 by Dean Little
Good to see JC Penney still a department store. Decent prices awesome customer service
-
December 2023 by BEVO R
Great ? store with a lot of nice selections... SAFE TRAVELS TO ALL!!
-
December 2023 by Michael Braxton
Did some Black Friday Christmas shopping and saved on some activewear.
-
December 2023 by Ronda Burton
The cashier was rude, my site to store order was a gift set, the shipping box was sealed but, the gift set box was open, the products were sealed so I’m not going to bother taking it back. The online order and the in store experience was disappointing.
-
December 2023 by Foxy Britton
I've ignored this place for almost 4 years. I thought it was an outlet. I returned some boots there. I walked in, and it was beautifully decorated for Christmas. It is clean and organized. The staff was friendly and accommodating. This will be my hangout.
-
November 2023 by Harley D
Great customer service from all employees but the one that went above and beyond was wyatt. He was really helpful showing me where the items I was looking for was and was very respectful, and patient
-
November 2023 by Betty Shugart
Clean, organized. Don't bother trying to get a phone to answer in any department. I finally pressed zero even though it was not an option and someone answered.
-
October 2023 by RoadReviews
I went in looking for a dress for an upcoming cruise. The dresses were very slim pickings; this is the exact store I purchased last year's from. Last year, I had an assistant from the store help with my selection, which drove the price of the dress up. This year, nobody even checked the number of dresses I took to the dressing room. Once I decided on the dress and checked out, they didn't have a dress bag to place over my purchase. Times have changed for the worse
-
October 2023 by Priscilla E
Went to buy a suit with my brother this weekend. Paula was very helpful, friendly, informative, and helped us pick out everything.The suit was affordable, and looked very nice. This woman was amazing. I would definitely recommend her if you’re looking for a suit. She help d my brother find the perfect size, and the suit fits like a glove.
-
September 2023 by Sabrina Partain
This is the worst JCPenney in all of DFW. They close earlier than their Google hours in a spur of the moment manner. They inform you of their made up hours by having an employee stand at the door and turn customers away by shouting at you. They only have one dressing room available at all times. And then close said dressing room anywhere between an hour to 42 minutes before they are closing without an announcement over the intercom or any signs stating this policy which means they are wasting customer’s time, energy, and gas money coming to this horrible location. The customer service is non-existent and laughable at best. I had over $1000 in purchases I was ready to make, but cannot buy items without knowing which sizes I need to purchase. This is disappointing and frustrating as a consumer and I will not be back to this location. And I now understand why their business model is in financial turmoil and forced to close locations like this one. I hope you make better choices in the future. Best regards.
-
September 2023 by tim partain
Shopped here for almost an hour and went to try on clothes in the dressing room. The employees were roping off the dressing room and I asked if there was another on open. They said all of them are closing. The store closes at 7pm and it was 6:18 and would not let me try anything.
-
August 2023 by lauren obanion
Horrible customer service. Brought shirts back that are on sale for 21.99 and since I didn’t have a receipt they wouldn’t let me have anything but $7….wow…so instead I took the shorts back to take with me and give away. I’m sorry your staff laughed at me, too. Manager and checker = unprofessional and unacceptable behavior. Kindness is out of the window here! Worst JC Penny around.
-
August 2023 by Davila Niesen
Your policy of closing the dressing rooms 1 hour before closing time is absolutely unacceptable and reflects your unwillingness to pay your employees after closing time. All you have done is likely waste the time of your customers by causing us to have to bring things back. Not being able to use a dressing room at 7 pm is ridiculous and no other store in town does this. Likely will never be back.