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February 2024 by Donna Sumrow
Great service and very clean inside♥️
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November 2023 by David Coughanour
We've been customers for many years but after our experience this weekend we will probably be taking our lines elsewhere. The staff has told us multiple lies and continuously promises cases for phones that we've had for a week and they still don't have the cases for! They have promised to get them personally and they do not deliver. This is ridiculous .
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November 2023 by Andrew Gonzales
Will definitely recommend to come ovr weekend! Very sweet girl gives amazing deals to us always, knowledgeable about the phones as well compare to other t mobile stores
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November 2023 by Kaif Jiwani
Very good customer service with great price
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August 2023 by Frances Ricardo
The worst customer service at this location. I have visited this facility a few times and overlooked the bad attitudes from the employees. I looked at the iPhones on display and the two female employees were standing behind the counter gossiping. I waited 5 minutes, asked for help, and every phone I requested they were out of stock. I suspect the employees were too lazy to look. The employees at this location thrive on not helping customers. Don’t waste your time like I did; go to corporate store, not an authorized dealer.
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July 2023 by Julie Newman-Hernandez (Jewels)
Great experience! I had major problem and they were patient and able to help!
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May 2023 by Irina B
I went several times and I am sure by reading comments Deborah is the best because I remember of 1 tall blond lady very nice and caring,after I went more times I never see her ,the new staff in train was trying to help how they could even new to experience ( the big Ed hair that says: she is manager) all she does eat in front of customers and than sit back side ..rude she has red hair ( I have called metro t-mobile to put complain on her because she lied on me about not having in system wht t-mobile customer service had did through phone to help me and put note for me ) I was to busy at work to take care of this ,but I am going to take attention of this this week!Just because you don't like your job yiu can5be rude to customers and eating 24/7 in back and front !! T-mobile is. Ery good service I love it and am customer long time ! ( only Rude lady I found in t-mobile customer service was in this location the red head big f.lady) !
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May 2023 by Monica Rodriquez
Deborah was very patient when helping me with my phone issues, great customer service! Would recommend asking her for help.
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May 2023 by Susan Rodriquez
Only store I go to love seeing Deborah everytime I go such a great help and always so friendly. Definitely my favorite metro in waxahachie!
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April 2023 by Jessica Chairez
Best customer service
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September 2022 by Musician K
Nice people, nice service!
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July 2022 by Chiyokko Turner
I called this place 14 times during business hours today and nobody picked up the phone.
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January 2022 by Ulises Ramos
Rude employees the over charge you
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October 2021 by Online Review
This authorized Metro by T-Mobile location will not answer their phone, yet every time I go to the store, there are usually no customers, occassionally one. There are no customers in there right now, so I just called from the Walmart parking lot to see if someone would answer, but no one did. Very poor customer service. This store should not be able to represent T-Moble, a company known for awesome customer service.
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May 2021 by Kayla Conway
Everytime I call nobody ever picks up the phone, then I’m having to drive 30 mins to get there.
