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December 2023 by Bart Cooke
I have had an overall good experience using the Avis car rental office in Webster, TX on Bay Area Blvd.
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July 2023 by Texas Pitbull
Both times I've come in to rent a vehicle , Vito has provided excellent customer service, been very polite, and knowledgeable. He gave excellent recommendations on vehicle choices. Along with getting to use my Veteran discount , yall also have excellent rates , which was a big factor in choosing Avis. We returned a 2nd time because of Vitos great customer service and the excellent rates. Yall have great rentals that are clean , and comfortable. I hated bringing my rental back because , $30 filled the tank in the rental versus $70 plus for my pickup. Lol Will get my next rental from Avis for sure.
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March 2023 by Jorge Santi
Send my wife to pick up a rental car was damaged and dirty brakes were shaking and was not properly maintained car was also dirty and employe told my wife they had just cleaned it horrible experience will go elsewhere next time
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March 2023 by Thom Thumb
Great service from Vito. Got us back up and running in no time. Definitely recommend?
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December 2022 by Jeanette Tifre
Booking my rental online was a nightmare. The website fluctuated from no availability to showing numerous vehicles available for renting. Malfunctioning of the website also deleted my selected return location. Calling the 800 number to correct the error was suggested by the on-site agent, however the telephone agent attempted to modify the reservation with an up charge of $ 111.00 bring a one day rental cost to over $ 300.00. Fortunately, the on-site agent was able to correct my drop off location to what I originally selected when booking online. As well, the website advertised %35 off the rental price to appear upon check -out but the discount was never given. The car we were given smelled of some previous driver's cologne and required us to disinfect the interior areas we would need to touch.When we arrived to the rental location, there was a customer complaining about the condition of the tires on his rental being bald. The tires on our car were also minimal in depth.After responding to their request to send rental information, I received an email response first claiming to have located my rental information then an additional email stating they were unable to locate my rental information. Don't waste your time responding to their request, you'll just get the run around.
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November 2022 by Diane LaForme
Rented a Chrysler 300, gave me a Lincoln SUV instead. Transmission was slipping and warning light came on, then need oil change warning light stayed on, felt like it would breakdown anytime and I would be stranded. Traded it, all they had was a KIA.
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November 2022 by Joe Hayes
Location is currently incorrect. Search for the Budget car rental location instead.EDIT: Location has been fixed/corrected on Google Maps.
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November 2022 by Sidney A.
I have always a outstanding experience with Avis . They always gave me the best cars . I use only AVis for more than 20 years for personal and business . Outstanding service
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August 2022 by Claire Krenik
I always have a good experience at this location! Very flexible with scheduling and great customer service. Mark is friendly and very helpful! My cars have always been clean.
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August 2022 by Gayle Herrera
Great place to rent a car. They are helpful, caring and we will try them again when we need a rental. A+ help.
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July 2022 by Timberly humphrey
These are crooks! We paid weekly for out rental when we turned it in they took 2,474.22 out my account.
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June 2022 by Joyce P
I try to always rent from the Avis location in Webster as the staff is always courteous and helpful. The vehicles are always well maintained and they usually have a good selection for being a suburban location.
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June 2022 by Candiss Spurlock
Mark is Horrible and he's prejudice so BEWARE... I had the WORST Experience ever dealing with this man and the sad part about it is I was already being helped he decided to take over and all hell broke lose... he is very unprofessional and I will be reporting him
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March 2022 by Paul Harris
I had a real great experience there they gave me great customer service and also respectful.
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January 2022 by Duxinaro (Duxinaro)
Superb customer service with Avis instead of my insurance company's provider whom I refuse to ever lease from again. Two times myself & a family member were charged with causing damage to lease cars we did not cause. Charges disputed & settled in our favor.
