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November 2023 by Anthony Valarino
Great service everytime my family rents from them might not have the car you ordered but really good service!
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July 2023 by Johnny Andrada
Everything went great picking up and dropping off the SUV no problem would recommend Budget to all my friends.
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April 2023 by Desaray RodrigueZ
The place was a bit hard to find with the address. The selection was very limited and no where near was was requested to rent. The rep didnt appear to eager to assist.
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July 2022 by J.J McQuaid
Kept car for one extra day. Was told it would be an additional $60 for the day.Was charged $184.27.When you call, you're put on hold, transferred to 5 different departments, given the runaround from people with broken English, then disconnected.Simply dispute the charge with your credit card company & file a fraud claim.A lot quicker than going through the Budget automated call system.
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January 2022 by David brewer
Overall not bad service, they do have a 200 hundred deposit that returns when turn in car. Good service over all
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January 2022 by Laura Cochrane
you charged me for a tank of gas when I returned the car with a full tank. Then continued to tell me that I needed to provide a receipt for itTook over 3 hours of my time to do this to get $25 dollars credited back in which I still do not have yet!!!!! Will never rent from them again!
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October 2021 by Joanna Loving-Belyea
Pickup was amazingly quick and easy (no haggling over unnecessary fees and insurance) - drop off even more so. Price was best deal we could find!!!
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October 2021 by Michelle Aleman
They run your credit if you don’t qualify, if your under 24 they charge you extra $27 per day! Which they don’t notify you!
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September 2021 by Candice Renee
I received a disgusting car. The seats were heavily stained in the front and backseat of the car. It wreaked of cigarette smoke and dog. Pet hair was all throughout the car and it was poorly sanitized. If at all. The car looked as if they had not cleaned it at all. It mortified me. I asked the rep to exchange and only to receive another car, at a much higher rate than my original booking. No discount for my terrible experience. This was not a pleasant experience for me and I rent cars once a week, Ive had better experiences with Hertz and Turo.
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August 2021 by Josh Dzik
Horrible!!! The overcharged me and lied to me on the phone. Extremely rude, unprofessional and will NEVER use them again. I would rather walk. Do NOT use them. They told me I would be getting the same rate when I re-rented, and they charged me DOUBLE!!! I have emailed corporate, yet to get a response. I have also contacted the BBB. They do NOT care about your wallet or safety, and as long as they get your money they are satisfied. A TERRIBLE way to treat people and TERRIBLE way to do business. They are the definition of buyer beware. If you have an issue, they will not solve it as corporate still ignores my concerns. I am telling you...stay away from this place.
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August 2021 by Semone B.
The customer service has poor. I selected the Insurance Full Coverage but was down graded to the Liability Coverage without my knowledge but after walking the car and taking pictures, I see why. Budget lends out a vehicle that has been previously damaged so that upon return they can place the blame on the new customer and make a second claim. Thankfully I have enough experience to know better than to just take the word of a Rep that never wanted to set foot outside of the building to show me the vehicle. Just pointed and said, "beep the alarm and you should find it out there somewhere" ... like I really would hope so Captain Obvious.
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July 2021 by Rachel Furst
Staff was friendly and made the rental process smooth and easy!
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July 2021 by Adam Wilson
Expect to pay 3x the normal market rate, but they will at least have a vehicle to rent.
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June 2021 by Brandy Hyatt
Got a rental for a month due to accident.....paid out of pocket and only 6 days into it the tire went flat (there was an issue from day 1) and when I called for help 3x I was told nothing could be done because I did not purchase roadside assistance....I explained that I was never offered this and was told "well you have to figure out what to do or return the car for a new one." I explained that I would take it to Discount Tire for a plug and when I got to the tire shop they told me "the tread is 2/15 and we do not mess with tires that bad." I got that in writing and called Budget yet again asking for a free tow and for someone to bring me another car as I was at work and would not be able to drive it since it was losing 1lb of air an hour....again they told me to figure it out on my own. I put the spare on only to find that it had the SAME issue and that the ball joint was going out as well!!! Putting a family in an unsafe car that is not street legal is very dangerous and a lawsuit waiting to happen and not helping due to YOUR mistakes only makes it worse. I highly recommend going somewhere the cars are maintained. The salesman didn't even do a walk around when we rented...he just said "don't worry, unless it has dents the size of my palm we don't charge you."......I will be taking the car back in the morning and NEVER going back!
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May 2021 by M Bai
Not recommended. They added bogus charges for cleaning and car repair after the rental.