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October 2023 by Lena Whitaker
I wish I could give 0 stars. They are absolutely awful. First off, they misinform you over the phone on what the actual rules are. The staff is rude. I brought in close to 200 pieces of clothes most were barely worn or never worn, almost all namebrand, they gave me $12, and only took a few pieces. The worst part is, I can tell that they didn’t even go through one of the bins that I brought. The things were still folded exactly as I folded them, and things were paired together exactly how I had paired them even though they didn’t go together(that’s how I know). This was such a waste of my time. Do not go here!
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September 2023 by Dylan Sampey
I'm not sure why Once Upon a Child gets such bad reviews at every location I've been. Being able to get a closet full of baby clothes for $1.50 per onesie is awesome. Buying a ton of new baby clothes is absolutely useless being they will outgrow everything so fast. Having a place that sells clothes for the price they do is really great. I've been to a few locations across the US and I have no problem going back again when my son outgrows what we recently got him.
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September 2023 by Isabell Acosta
So I wanna know how they determine what clothes to take and what not to? Once Upon a Child sucks!!! I’ve had name Brand shoes and clothes (even clothes that I bought there at that location) that they didn’t take but when I walk around the store I see items that shouldn’t be on the racks from the clothes being dirty to having holes in them, it’s ridiculous, on top of all that all but one person was very rude and seem like they didn’t want to be there!!!
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September 2023 by K Meenan
Not the cleanest and the staff could work on their customer service, but decent used options for all kids sizes.
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August 2023 by Autumn Mchenry
The staff have bad attitudes. Also, I brought in a full box of nice baby clothes that were neatly folded and only received $8. This place is a waste of time. I have been in here before and spent nearly $300 on clothes for my four kids but I will not be back to spend not another dime.
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August 2023 by Katie Postell
Employees did not seem to care about their jobs when I spoke with them on the phone or in person. I've been waiting weeks for them to accept the sizes my baby has grown out of, and now that they are accepting the sizes they only took 7 out of 30 items I brought in. Half of them had never even been worn. Overall it was a waste of my time and energy and I don't plan on returning.
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June 2023 by Mary Barnes
Clerk processes small portion of baby clothing that I've brought in, then tells me I'm already cashed out for the day and she can't take the rest of the clothes. Also, in-store policy doesn't match the recording list of policies. Mismanaged all around.
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May 2023 by Brenda V.
Smells, everything is overpriced, the manager who they call for assistance sucks!! Store is very unorganized and always DIRTY and a mess everywhere. GO TO PEARLAND!! Life changing I live in Friendswood and would rather drive 30 mins to the pearland location bc this one is a mess and employees are very unprofessional. Witnessed them sitting there talking about customers very very unprofessional do no recommend!!
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April 2023 by Laura Chavero
Yes this place was horrible at some point but let me clear its name. The new manager is so nice and honestly went above and beyond for me and my kid. Yes it won’t be as prefect as other stores in a matter of a few months, it takes time. But he is determined to make it better and I could tell, he is doing a good job. Plus it’s hard to even find decent people to work nowadays. I worked here before and it is hard work. From sorting to tagging and then organizing and having to organize all over again because some parents don’t know how to keep their children from making a mess(like it’s a playground) Or even put things back where they belong. (Specifically the shoes) ?♀️ all I can say is I can’t wait to see what this store becomes.
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April 2023 by rafaela acuna
Horrible service every time I go and try to sell any of my baby’s stuff they tell me oh we stop taking things at 4 . But I make sure to call before I go and they always say oh yes we are open taking things but when I get there no they tell me they just stopped. I don’t understand I don’t live close to a ounce upon a child so I have to drive 30 min for them to tell me this. I’ve asked to speak to a manager an there is never one . Horrible service.
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February 2023 by Jessica Hindy
This location has been the toughest for me to sell to. They rarely take clothes in, as is similar to many other reviewers' experiences. I also don't usually have the luck of buying at this store as their inventory appears to be more limited than others. I recommend the Pearland location!
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October 2022 by Angelina Carranza
I have not bought or sold here, but I came in to sell at 7:30 and was told that they close at 9 but stop buying clothes at 6. I looked on their front door, website and some of their social media and didn't see that information posted anywhere. 6pm is pretty early in the evening for retail so it would have been nice to know before I drove over there.
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October 2022 by Amy New
Syrus is what makes this location wonderful! He is always in a happy mood!! He has treated my husband I like family! He remembers us and has made us feel comfortable doing more business with Once Upon A Child!! I recommend asking for Syrus!!
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September 2022 by Kevin New
Syrus is 100% the best reason to go to the Webster store. He’s always polite, helpful, fair with his pricing and always thanks us for coming in. He even helps my wife bring in totes if I’m unable to go with her.
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September 2022 by Lorie Shewell
This store always has great prices and a nice selection! I get bargains on all my stuff. I esp like to trade in small sizes for bigger ones.
