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February 2024 by Eleanor
Too expensive.Doesn't carry enough Fancy FeastCat food
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February 2024 by Leo Getts
Avoid this Petsmart store manager won't allow returns without a receipt. My local store on El Dorado won't deny you're pets returns.
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February 2024 by Milagros Roman
PetSmart (grooming) on Bay Area is VERY dishonest And i had to call corporate immediately. I never used bayarea but the grooming on Almeda Genoa was booked so trusting the company I took my pet “gizmo” who keep in mind is a highly trained and skilled dog. Gizmo had been used on PetSmart grooming academy for students and also has been used on grooming monthly videos. I WAS employed with PetSmart for 5 years. this past December i had to leave for medical reasons… but when i came in to drop him off because I could not groom gizmo on my own because of restriction they called me 30 mins after drop off to tell me that Gizmo bit a groomer, was doing gator rolls, and was trying to jump off the table etc. AGAIN that is NOT true. Some of these groomers don’t know what they are doing and making false accusations because you can’t do your job is not okay. It’s not until I said who Gizmo is and who I am they wanted to switch up stories Specially when I am a former employee and Gizmo was also part of the company. I can not believe the company…. Bay Area location to be exact. If they could not do the hair cut then just say that but to lie about it is NOT okay.
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February 2024 by Ali A. Bajwa
Friendly staff. Easy access to the store.
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February 2024 by Lyric Evans Giden
My 4 yr old daughter and I came in to inquire and possibly buy a new fish along with upgraded equipment, food, etc.. I’m not sure if it was due to the color of my skin or the employee simply thinking that I was incapable of purchasing anything in the store. Upon our final pick, we were told that she wasn’t going to sell us a fish and she had decided to refuse this just because we previously owned a beta tank. We spoke with a manager but almost positive that they won’t do anything about the judgment and lack of customer service but I’ll be sending the ext details to the corporate office.
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February 2024 by Hayley Moore
Friendly people, good prices.
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February 2024 by Purpledesigner 13
Knowledgeable and fast cashiers.
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January 2024 by Kathy W
If I could give 0 stars, I would. The pet hotel was a nightmare willl not return. Hire people who want to be around animals and like their job. Very bad experience ? Not only the hotel but the older cashier up front was very rude. Will be going to Petco.
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January 2024 by Mary Fagan
This time I took our little Chihuahua mix to PetSmart for claw clipping instead of the vet. I love the vet, just trying to save a few bucks. As it turned out, there's only $5 difference, but the groomers were super friendly, very professional, and Petunia was instantly at ease. They not only clipped, they smoothed down the resulting sharp edges without me even asking. I also found that even the cashier was very knowledgeable about products and services. It was a fun experience. I'll be going back!
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January 2024 by Tray P
Nice variety but high priced
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January 2024 by esteban etxeverri
SPEEDY PICK UP ! ?
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January 2024 by Richard Gonzalez
VERY HELPFUL STAFF!
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January 2024 by Kim Campbell
Everything you need
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January 2024 by John L (Jllmmjj)
Absolutely amazing place to shop. Staff is very knowledgeable and very helpful as well as friendly. Highly recommend going here
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January 2024 by C. Rincon
New puppy supplies found.