Plato's Closet has been a popular spot for thrifting, but recent changes have affected customer experiences. Many long-time customers have noted a decline in the quality of items available, with fewer buybacks and an increase in trendy clothes from brands like SheIn, leading to concerns about pricing. Customers have expressed frustration over the drop-off process, which has become cumbersome. It was once easy to drop off clothes, but now it often requires waiting in long lines, and cash offers are limited to early arrivals only. Some customers appreciate the hard work of the staff given the volume of clothes they handle, highlighting their friendly and helpful nature. However, the efficiency of sorting has raised concerns, as some feel items are not being thoroughly evaluated. Additionally, there have been issues with store amenities, such as the lack of restrooms for customers. Despite these challenges, many enjoy the variety and organization of the store during their visits. A recent incident during a tornado watch showcased the staff's intention to prioritize safety, though communication issues arose regarding shelter protocols. Overall, while there are great deals and a wide selection, some customers feel that the shopping experience has shifted from enjoyable to increasingly frustrating.
