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December 2023 by Will P
Staff is very RUDE and while facility in general lacked instructions on how to check in while not needing blood draw, no staff or call button is available. When a female staff finally came out to call for another patient, she was very rude and questioned us why we were unable to check in correctly when literally no instructions were provided or available anywhere to be found.
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December 2023 by Kathie O'D
QUEST GAVE ME SOMEONE ELSE'S THYROID LABS INSTEAD OF MY B12 LAB!!!I went in 12/28 for a B12 holo-transcobalamin (binding-capacity, unsaturated) test. I made absolutely sure that I took the doctor's order with me, gave it to them & I discussed it with them to ensure they did the right test. I had tried a couple months ago to get it at Labcorp & the tech changed the test & did the wrong one, so I MADE SURE that wouldn't happen again.What did QUEST do? My results show my name & date & time of my appt correctly, but the results are for thyroid labs.??? These must be some other patient's labs because I had thyroid labs done the previous day at Methodist & these results are not similar to mine! So someone else must have my B12 results & I've got someone else's thyroid results. HIPAA VIOLATION!!! I am so angry.QUEST is jacked up and there is no way to contact a human being about this so I guess I'm supposed to drive over there? QUEST IS NOT TRUSTWORTHY!! They're gonna waste all my time making sure they DON'T charge me for a test that was not ordered.
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December 2023 by Lab Rat
Had a great experience here. They were very organized and the phlebotomy technician was very kind and patient. Couldn't ask for a better experience.
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November 2023 by Tephine Henry
This location is getting a star because I couldn’t pick no stars. The male phlebotomist was extremely rude and was only concerned with locking the doors at 5:00. I went for a tobacco screening for my company and never had to bring in orders before. Instead of him explaining what I need to do, all he kept doing was hitting on the screen saying there’s nothing here. I left because by no means was this person doing anything on me. I called Quest, they sent my orders over and I went to the Bay Area location that was much friendlier and way more professional. If the guy hates his job, he should look somewhere else or find another profession.
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October 2023 by T.C. Nix
Narrow appointment window and Not much ‘sign in’ capacity - Heather was very professional & kind. Thanks!
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August 2023 by Rochelle Manson
I always go to this branch to get my bloodwork done, and the phlebotomists are always nice. But today, I have been treated poorly by a male phlebotomist. I was called and was told to go to room/cubicle #4, when I went in the Mr. asked if I was there for a particular doctor and he stated the name of my PCP. I said yes but also gave the name of my nephrologist cause I went in to get both requests taken care of since I'm seeing my physicians next week. He said "They basically ordered almost the same thing. So which one?" And I answered with, "I'm seeing them both, Sir. I think I need to get both done." (For the record, I always go with multiple requests from different doctors and no one has ever questioned the doctors requests before.) He then responded with "You're not helping here. We're trying to avoid duplicate orders and these doctors are catching up, but not yet. Some doctors don't care, but here we care." I then said, "I apologize, Sir, but I don't know which one because I think the other doctor ordered to get my vitamin levels checked as well and the other one didn't. Is it possible to just combine them? Get the nephrologist request done and add the vitamin levels testing from my PCP." He said "Neveremind. You're not helping." (with an irritated voice and look) And to which I responded again with "I apologize Sir. I do not have knowledge about things like this, but thank you so much for helping me."The world needs more kindness and compassion. You have no idea what the people around you are going through.
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August 2023 by Tracy Fee
Arrived to do my same lab work that I do every 3-6 months. Same test every time. This time I’m told one test was not covered when in fact all the test are 100% covered. Was told I had to give a bank card to be charge or they would not do any lab work. This quest lab has gotten so bad.. ps I called my Heath insurance and found out again all the test were covered.
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May 2023 by Trisha H.
they are AWFUL. They didn't send the lab results to my Dr and DO NOT ANSWER the phone. only go here if you have no other choice.
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April 2023 by Sara S.
Just has a absolutely traumatizing experience with Haley here. Three weeks ago I was told by another phlabotomist Brian, that the copay would be a specific amount for tests so I saved up and came back. She tells me it is almost $300 more for the same tests, same form scanned, same insurance as the previous appointment when I was told the specific amount for copay. I was also told at the 1st appointment by Brian that I could not be "billed" so I had to pay the copay or I couldn't get the tests done. So this pushed back my testing weeks. I suffer from horrid medical ptsd because of experiences like this, so my husband, who is the policy holder of our insurance, spoke up about how atrocious this misinformation has been (as I am now sobbing, thinking I could not get the tests AGAIN and possible answers to my health issues being pushed back again), and Haley then raises her voice to my husband saying "I am NOT going to take any violence from you, you are not the patient (he was far from "violent". He was speaking direct but not raising his voice), and then proceeded to kick my husband out of Quest. I ask for a supervisor, which Haley proceeds to argue with me as I am sobbing saying we blew up at her for no reason(this point she is raising her voice at me as I am sobbing, needing my husband). She THEN tells me that I could just have the service billed and I could just get the tests done, which is the complete opposite I was told weeks before that. Which pushed back my care. Supervisor came in, Haley gave a complete 1 sided skewed story of what happened, once I gave my side she proceeded to argue with me while supervisor was there so badly between sobbing I asked the supervisor to ask her to leave while she drew my blood. I will NEVER recommend this location to anyone.
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March 2023 by Melissa S.
Office is nice. They were running about 15 minutes behind schedule. They don’t treat you like an actual person. You check-in at the kiosk and they don’t greet you once you’re called back. Strange place.
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January 2023 by Suha A.
Been there for me and my whole family members , staff are sweet , friendly, funny sometimes, facility clean .
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December 2022 by Tamara Lerner
Everything went well at the clinic. I checked in and was called within 3-5 minutes of my arrival. The tech was good, not overly friendly, but friendly enough. She is a good phlebotomist; found a vein quickly and didn't hurt me at all. The only bad side to working with Quest is the lack of ability to reach a person to talk to. I called back to get the time of my appointment only to be transferred back and forth in the answering system where the only other option was to go to the website. No luck there either. All I wanted was to confirm my appointment time. I gave up and left early to get to the facility. As I stated, the in clinic service was fast and great; the phone service is lousy.
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November 2022 by Andrea
Do not understand why these phlebotomists feel the need to use 18g needles for routine blood work. No reason to leave patients with massive bruises for routine blood work. Coming from an RN with ample experience in phlebotomy. Do better guys.
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November 2022 by Josie Radai
Was there on Oct 25 th the woman in #1 room is a bad phlebotomist she didn't find the vein the first time she blew a hematoma on my hand . She needs more trainimg !
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October 2022 by Nigel W
I must say I hate needles and I’m a hard stick (if you know you know). Well, Bryan G. was/is amazing he got me on the first try and in my arm!!!!! Normally I have to be stuck in my hand with a butterfly needle. Well not this time. He is a retired firefighter and I just want everyone to know he is amazing personality wise and especially with that needle.❤️❤️
