The Cellular Sales Verizon store in Weslaco provides an exceptional in-person wireless experience. The store is awesome, with consultants described as fabulous, kind, helpful, patient, attentive, and professional. Staff frequently go above and beyond, taking time to explain things thoroughly and working to ensure customers leave with no questions unanswered. They are adept at helping with new phones, upgrades, and account issues for everyone, including new customers and those switching from other carriers. Customers report getting great deals and many promotions, including significant offs on phones, free devices like iPhones and iPads, and gift cards. The process is handled in-store and is noted as being very easy. The overall service is highly recommended, with multiple reviews specifically praising the excellent customer service and the consultants' efforts to save customers money while providing detailed, patient assistance.
Carlos Madrigal at the Weslaco Verizon is fantastic! He helped me find the phone that met my needs and then got me the best deal. He explained everything and set up everything. Great knowledge and customer service!
May 2024
I was trying to return a wifi modem and they told me what I needed to do.
March 2024
Great customer service, I was assisted by Carlos Madrigal who was very informative and patient.
