This Foundation Pre-Owned location has closed

315 Central East Fwy, Wichita Falls TX 76301

About Foundation Pre-Owned

Foundation Pre-Owned is a dealership where customers report positive buying experiences but note some inconsistencies with service and communication. Many highlight fantastic, helpful, and nice sales associates who provide good information and assist confidently through the buying process. Customers are attracted by much lower prices compared to other areas and the ability to find specific vehicle selections. The experience is not always seamless. One customer reported a disappointing service experience that required a couple of return trips, though the dealership tried to make it right. Communication after a sale can be an issue, with customers sometimes feeling they must initiate contact for updates instead of being kept informed proactively. The facility has a clean and bright waiting room, but it is not arranged well and shows evidence of an unfinished remodel. However, the supporting team at the dealership is described as more than awesome. Management and finance staff are thanked for their roles. Importantly, the staff follows up professionally on feedback, takes constructive criticism well, and aims to correct issues, making customers feel truly cared about as a person, not just a sale. Despite some frustrations, customers feel the team wants to resolve problems, leading many to recommend the location and plan to return for future vehicle purchases.