-
January 2024 by Erica K
this place is managed by Lone Star Storage on 1097 down the road. Two years ago I was going to move over to Bentwater Boat Storage from Public Storage, both on the same road, 8 or so miles apart. For the price and the AC plumbing controlled unit. It was it I believe a 10 x 10 is what I was looking at and I ended up renting it but I wasn’t able to move in right away, so about two or three weeks later after I had already rented the unit this was June or July area of 2021. When I was ready to move into it, I was changing storage units and I hired movers and we went to the old storage unit and loaded everything up in the truck and we went over to the new storage unit at Bentwater Boat Storage and we get there and it’s got a lock on it! I wasn’t able to put my stuff in there and I had hired movers so I had to pay the movers anyway, because they did do work. However why there was a lock on there when I wasn’t even moved in yet is beyond me. So I bring this up to the office of course that would be Lone Star Storage on 1097 and they told me that they had pictures of my stuff in the unit! I said y’all better find out who stuff that is and give them their stuff because it’s not mine. I never got access to the unit i paid over $200 for. Very Wrong. Today they still haven’t owned up to thier costly and unfair mistake. see I never was able to get into the unit. I was never able to move in. That was not my stuff in that unit. These scammers aka management, are wrong and they’re combative and they are unfair and they do not have pictures of my stuff in that unit because I never got access to the unit because they had a lock on the space i rented so that’s impossible that they have “pictures” because my stuff was never in there! They just took my $200 and REFUSED to give my money back, even though it says in their contract, that if I never take possession of the unit, i would get my money back, but they did not honor their own contract and refused to acknowledge their mistake. i would never wish that horrible storage place experience on anyone! They’re awful in customer service! They ripped me off!•LOCKED ME OUT/PUT A LOCK ON MY NEW UNIT• DIDNT HONOR THEIR OWN CONTRACT•ZERO ACCOUNTABILITY ON THEIR MISTAKE•MANAGED VERY POORLY BY LONE STAR STORAGE• NO EMPLOYEES ON SITE•DIFFICULT TO WORK WITH•VERY HARD TO GET AHOLD OFThey manager at LSS treated me like i was lying to her. The whole thing was just bad bad bad.YOUR STUFF IS NOT SAFE HERE!So when we realized that we were not going to be able to get into the unit, I had to take my stuff back to Public Storage. I had to pay the movers anyway for their time and I wasted valuable time and energy with this place, who just turned around and ripped me off over $200 . Oh, when I tried to talk to them about it, I had to go to the Lone Star Storage office in order to get through to somebody because they manage Bentwater Boat Storage, and when I did, they told me that they had pictures of my stuff in that unit that’s impossible because I never got in that unit.HORRIBLE HORRIBLE EXPERIENCE!!
-
January 2024 by Erica Keoughan
this place is managed by Lone Star Storage on 1097 down the road. Two years ago I was going to move over to Bentwater Boat Storage from Public Storage, both on the same road, 8 or so miles apart. For the price and the AC plumbing controlled unit. It was it I believe a 10 x 10 is what I was looking at and I ended up renting it but I wasn’t able to move in right away, so about two or three weeks later after I had already rented the unit this was June or July area of 2021. When I was ready to move into it, I was changing storage units and I hired movers and we went to the old storage unit and loaded everything up in the truck and we went over to the new storage unit at Bentwater Boat Storage and we get there and it’s got a lock on it! I wasn’t able to put my stuff in there and I had hired movers so I had to pay the movers anyway, because they did do work. However why there was a lock on there when I wasn’t even moved in yet is beyond me. So I bring this up to the office of course that would be Lone Star Storage on 1097 and they told me that they had pictures of my stuff in the unit! I said y’all better find out who stuff that is and give them their stuff because it’s not mine. I never got access to the unit i paid over $200 for. Very Wrong. Today they still haven’t owned up to thier costly and unfair mistake. see I never was able to get into the unit. I was never able to move in. That was not my stuff in that unit. These scammers aka management, are wrong and they’re combative and they are unfair and they do not have pictures of my stuff in that unit because I never got access to the unit because they had a lock on the space i rented so that’s impossible that they have “pictures” because my stuff was never in there! They just took my $200 and REFUSED to give my money back, even though it says in their contract, that if I never take possession of the unit, i would get my money back, but they did not honor their own contract and refused to acknowledge their mistake. i would never wish that horrible storage place experience on anyone! They’re awful in customer service! They ripped me off!
•LOCKED ME OUT/PUT A LOCK ON MY NEW UNIT
• DIDNT HONOR THEIR OWN CONTRACT
•ZERO ACCOUNTABILITY ON THEIR MISTAKE
•MANAGED VERY POORLY BY LONE STAR STORAGE
• NO EMPLOYEES ON SITE
•DIFFICULT TO WORK WITH
•VERY HARD TO GET AHOLD OF
They manager at LSS treated me like i was lying to her. The whole thing was just bad bad bad.
YOUR STUFF IS NOT SAFE HERE!
So when we realized that we were not going to be able to get into the unit, I had to take my stuff back to Public Storage. I had to pay the movers anyway for their time and I wasted valuable time and energy with this place, who just turned around and ripped me off over $200 . Oh, when I tried to talk to them about it, I had to go to the Lone Star Storage office in order to get through to somebody because they manage Bentwater Boat Storage, and when I did, they told me that they had pictures of my stuff in that unit that’s impossible because I never got in that unit.
HORRIBLE HORRIBLE EXPERIENCE!!
-
October 2022 by Renee Ziegelbauer
Very clean, safe. Anytime I need anything staff is very helpful and kind.
-
October 2022 by Mallory Huff
Always clean, staff is very nice..been renting for over a year !!
-
September 2022 by Charlie Fox
Great service, comfortable place to keep your valuables.
-
September 2022 by William Martin
No hassle RV Storage facility. Easy in/out
-
April 2022 by Super Bikes and Stuff
My grandpappy always said, keep your boat safe and covered.... yep.
-
June 2018 by jess young
Great facility
