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February 2024 by Juzlyn Jones
I recently just moved in to the apartment complex back in October. I absolutely love Shawna and Vickie. I’ve not had to many problems that haven’t been resolved right away with the management or maintenance team. Honestly enjoy living here it’s quiet and all my neighbors are nice and helpful. Best apartment complex I’ve ever stayed at.
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February 2024 by Kennedy Neuwirth
So good my mom works he I made 10 friend in 2 week pet friendly love it
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January 2024 by Billie Jean Stimmell
Apartment # 1003I'm giving these apartments a one star rating. I've been here since 9/2023 and , the ac/heat unit outside my apartment has shut off continuously. Leaving me and my daughter, that has medical issues, without any ac or heat several times. I have sent multiple maintenance requests ( 11, to be exact) to the office for this problem and when they come out all they do is clean the unit. It will work for a couple of days and go out again. I've told the manager Shawna multiple times that there must be something wrong for it to stop working every couple of days and she gets an attitude with me when i questioned it.. she was very rude and loud telling me its not an emergency. This is a very unprofessional way to treat tenants.Maintenance came and cleaned it yesterday and by midnight it stopped working again. The apartment was freezing because we couldn't turn the heat on .The manager doesn't seem to care I need to have unit repaired not just cleaned.It took more than a week to fix the cover hanging from the light in the kitchen. It could have fallen on me or my daughter at any time.
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January 2024 by Richard Long
Treated us with respect and great service got us in as soon as possible we was pretty desperate and both the managers was awesome thank you so much for everything you done for our family!!!
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January 2024 by Melodie Nighbert
When faced with needing a place to call home in a short notice, this place looked like a good option. I had only a couple weeks to scramble and find a place to live that would accommodate all the needs that I have. I am pregnant and have a 2 yr old boy so I needed something safe and in good condition to live in . I am very excited to be living at Cricket Hollow. The property management is absolutely amazing here!! Getting all the paperwork and details together in such a timely manner and before my deadline means more to me than I can express in a single review. Vicky is one of the managers and she made the process as smooth as possible! I really feel like management is very welcoming! I got the feeling like I should've come here way before now. The atmosphere in the office is very positive. I've never been in an apartment office where the staff makes u feel welcome and comfortable to come into. I know that the management team had to do long hours getting everything done so fast and I am sooo greatful!! Thanks so much! If you are in need of a good place to turn to to rent I would definitely recommend Cricket Hollow apartments in Willis TX!!!
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November 2023 by Jonathan Villegas
If I could give zero stars I would. It’s always something at these apartments. I really can’t wait for my lease to be up so I can leave. You’ll think things would be fixed before a person move in and things that should have been fixed. It has been 6 months and I haven’t seen anything fixed.The place looks good besides the roaches. Everything looks good. I have lived at apartments and Vickie is a good manager she helped me get in approved. I am thankful for that. But other than that it need place to stay warm or cold go ahead. If I knew what knew now I wouldn’t . If you just need a place to stay for the moment go ahead don’t make it permanent.
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November 2023 by Karina Jones
I never give opinions, but I can't pass up how badly they treated us in that place just *for asking the status and waiting time of an application* that we delivered in more than a week with prior appointment.. Please the owner check the cameras on (Wednesday October 11 between 9:35 to 9:43 in the morning)There you will see all the evidence of how they treat people... They have no professionalism.The place looks very good to live in but the treatment of the staff is horrible.
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October 2023 by Angela Hernandez
Vicki the office manager was so nice and friendly she helped me to get into my apartment the same day!!!! The apartments are quiet, clean, and friendly. She is always friendly and helpful and fix the problems right away!!!!
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October 2023 by Carol Simpson
The management at Cricket Hollow Apartments Vicki and Shawna are amazing and very helpful. These two wonderful women are the definition of customer service and dedication if you were to look up: Amazing, dedication, customer service, or uplifting you would find both of their pictures as the definition!!!!!
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September 2023 by Cassandra Fendley
We went to fill out an application to rent here and when they refused to take the application because we didn't know the socials of our 3 children under 13, we decided against it and walked out talking to each other about how that was ridiculous. They don't need their socials for anything and it made us uncomfortable. Another lady followed out of the office and harassed us while we sat in our vehicle trying to put the next address into Google maps. Demanding to know if we had a problem and screaming she's going to call the cops because we walked out of an office cussing. Absolutely ridiculous when you can't speak to your significant other without being harassed by someone who doesn't like what you said. Be careful renting here and giving them your information.
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September 2023 by Rita Carter
Vicki and Shawna are a wonderful, silly and HELPFUL management team. They truly do everything they can to please their tenants. Property, pet park, playground, pool & other common areas are clean and maintained nicely. Neighbors are friendly and seem to look after one another.
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March 2023 by xXWinterMoonXx
The apartments are beautiful however they have roaches in them, the pool is only open for a week in summer, and the park is way more run down than in the official pictures.
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March 2023 by Nikki O
If I could give 0 stars I would. Horrible staff and horrible people to deal with. They wouldn't help me out when my car got hit in the parking lot, tried to kick me out after my ex roommate signed the paperwork. All in all, there are way better places to get an apartment or live in Willis. DO NOT GO HERE!!!
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March 2022 by Richard Sandefer
The past year has been rough for alot of folks, especially me, but thanks to The wonderdul management team at Cricket Hollow for making it much better. Always kind and quick to service, Louis and the team at the front office, and the maintence guys always made sure to go the extra mile. Thank you for the wonderful stay.If you are considering moving here, I urge you to do so.
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March 2022 by Kelli Ryan
I’ve lived here for three years with my family and since the new office team has come in I’ve really felt like things that need to be addressed are. They have always been available to talk and try to help in any way they can. I would recommend this community ❤️
