The Goodwill Houston Store & Donation Center is a very clean and organized store with a great range of products and lots of merchandise to choose from. The staff is described as friendly, helpful, cheerful, and providing excellent customer service. The store is orderly, with nothing on the floor. However, many customers express significant frustration with the pricing, which is seen as way out of hand and no longer a bargain. Reviews note that prices have gotten higher, with items often priced at or above retail, even when they show wear. Customers report that purses and household or furniture items are frequently marked at retail prices. The pricing system is described as inconsistent and frustrating, with flat rates for categories like all purses and a new "boutique" designation that seems arbitrary. Some merchandise is also noted as being pretty scarce. While the store is praised for its cleanliness and staff, the overall sentiment is that it is not the place for outstanding service or reliable bargains, with several customers stating there are much better deals to be found elsewhere.
