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December 2023 by Heather A
Was given spoiled food in my Curbside order. Yikes! Thus the 4 stars. The rest of my experience was definitely 5 stars. Once I found the gross item, I called and spoke to Mikayla who informed me that this should NEVER have happened. She reserved an identical item for me and explained how to pick it up. Baylon was there to help me when I got to the Curbside area. Even though the situation was unusual, he got it sorted out quickly and courteously, and I was on my way. Thank you, Mikayla and Baylon!
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November 2023 by Lisa Bertram
My first time here today. Great experience! I went in wanting to buy supportive walking shoes but had so many choices. Alex helped me narrow the choices down to two. So happy with what I decided to get. So many things I want to buy in this store.
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November 2023 by Judy Mosher
Love, love, love HEB. They have an awesome selection of fruits and vegetables. They also have a huge selection of prepared foods and a superb bakery. Everything is fresh and there are so many choices it's hard to leave without extras.
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November 2023 by Jim Norris
Wow...what a store!!! First time in an H.E.B. and we have been floating around Texas since March in our RV. This store takes the cake...Yep they have that too? Everything from Pharmacy to Octopus...I am not kidding. Tons of ready made meals, Sushi, good lookin meat and good prices. It's like a Grocery Disneyland! Hope you enjoy it as much as we did!
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September 2023 by Matt Biggins
HEB does it right. HUGE store jealous as I live in Huntsville and ours is not as big but just as good. This store has everything you need and some that you didn't know you needed. Great parking clean clean clean. Highly reccomend to anyone. They know what Texans want and need. Great job! I forgot to mention how great the staff is and actual Real people running the checkout lines. I don't want to checkout myself and HEB they understand. Staff is always friendly and courteous you could not ask for better. HEB should give other stores something to think about when it comes to the overall experience you get with them. 5 stars of awesomeness.
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September 2023 by Patrick “Personal” Keeney
We were thoroughly impressed with the store's cleanliness; leveling of the products on the shelves (well stocked); vast selection & variety of products; fresh fruits, vegetables, nuts & bakery items; & outstanding checkout experience, where the bagging associate unloaded our shopping cart, cashier was accurate & fast, & the bagging associate grouped like products in the bags prior to loading them back in our cart. What an experience, as H-E-B is a #1 store!!
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September 2023 by Jmillly
My favorite HEB by far! I went around 9:30-9:40am today and the young lady at self checkout was extremely helpful and knowledgeable. Assisted me with some questions regarding the app and even showed me how to use it, along with all the deals available.Give that young lady a raise or some acknowledgment! Honestly all the workers I’ve experienced at the self checkout are excellent. HEB by far as the best ready to go meals, from salads, great sandwiches and a large selection of easy to make dinners.Plus who doesn’t love all the local products HEB has?! HEB is truly the heart of Texas. Offering a wide variety of options for families. Without HEB Texas wouldn’t be the same.
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September 2023 by Jennifer Freeman
I was shopping here the other night at 10:30pm and the security guard is out in the parking lot parked in the no parking/fire zone (her personal vehicle)harassing my husband when he just pulled up to the door waiting for me as I was walking out of the store. KIM IS A HORRIBLE EXCUSE FOR A MANAGER!!!!!! She does not give a chance for the paying customer to explain, she can not be reasoned with whatsoever she does not listen at all. She's completely one sided and the look and hate in her eyes and on her face was unacceptable & disgusting for the way she treats customers. All she wants to do is call the police. The security guard whom is a woman that likes to bully the paying customers in the parking lot. The management for this store is absolutely ridiculous they have hired the most incompetent people I've ever seen in my life. I am not the only one who seems to have a problem with this store or there management! HEB y'all need to get your security "bullies" under control as well as your management this is unacceptable that y'all are driving your customers away from shopping at your store!!!! The security is not looking for real crime in the parking lot they are busy antagonizing/bullying/harassing paying customers over "parking lot rules". Also the security guard said "your mama" to my husband and his mother is no longer with us so really HEB what kind of people do y'all have "protecting/hassling" your parking lot.
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September 2023 by Kathy Burgess
Really, one of the most rudest stores I have been too. The curb side shoppers think they own the store. They will not move out of the way when they are blocking sections of the aisle and when you ask them they think you were asking way to much for them to move. Not to mention they will cut right in front of you while your scoping for the best priced ketchup and not even say excuse me. And the soda guys that fill up the shelves also think they own they store because they will block the entire aisle! The cashiers thou are friendly and nice. Can't say that much for the managers.
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September 2023 by Pamela Humphries
I Absolutely loved My pooches Groomer ❤️ Thank You for sharing a Special warm welcome to my pooch. This was him after his visit with the groomer ??
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August 2023 by Leo
This HEB is way more diverse then others near Conroe as they have a wider range in Asian food and other groceries I haven't seen at others. With that being said look at this seasoning with the guys face its so silly. I let out a laugh when I saw it. Overall great store and the customer service was great. Also this interesting sight of eaten food...was a bit of surprise but overall good store
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August 2023 by Lindsay
This HEB is way more diverse then others near Conroe as they have a wider range in Asian food and other groceries I haven't seen at others. With that being said look at this seasoning with the guys face its so silly. I let out a laugh when I saw it. Overall great store and the customer service was great. Also this interesting sight of eaten food...was a bit of surprise but overall good store
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August 2023 by Faith Presson
I love the Texas grown and made products. Last year they had the best plums from local growers. Can't wait for them to arrive this year. The local made sauces, rubs, and spices are great and no one else carries them.
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July 2023 by Terrie D.
I love my HEB, at Kingwood Dr and West Lake Houston. Everyone is nice and helpful, with the exception of the bakery. They need a bell or foghorn. I feel like I'm invisible when I'm at the counter.
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July 2023 by Brian Jordan
Clean and well stocked. Only complaint is the fresh meat dept. There is never anyone there to help you, nor a manner by which you can page someone. It's always a hassle to buy fresh chicken, pork, or steak. You practically have to yowl into the back room. Why the butcher area was constructed without a window onto the sales counter is beyond me. Typical Texas. Get a system down or staff the meat counter.
