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October 2023 by Sarah Gray
While doing Instacart Issac was super helpful in assisting me finding theT-bone steaks. I really appreciated him going above and beyond to help me today so I can get this order for my customer.Thanks Isaac ?
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September 2023 by Larry Hammond
This Kroger location does not service their customers during the busiest hours. The checkout lines, all one or two that are open, back up to 4-5 deep because they refuse to keep more open. When I approached the manager, she acted like she was unaware because no one asked for help. What? The manager should know this if your paying attention. The person who answered the phone was extremely rude and disrespectful and frankly if I was her manager and heard how she responded she would be fired. Will be shopping at HEB from now on.
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September 2023 by Gary Carter
Why is it that the Kroger on FM1097 in Willis has the worst layout, selection and cleanliness of any other Kroger in the area?I visited the Kroger in Grand Parkway today and this store is what a grocery store should be like! Kroger Willis, clean up your act!
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August 2023 by Hayden Glazener
Just came home from picking up a grocery order from Kroger and bags were completely stuffed with random items. This is the second time it’s happened. The first time when we were carrying our bags inside the house, the handles almost broke because the bags were so heavy. This is unacceptable…with groceries prices sky high and the kroger employees having no care in the world of how their actions are affecting people. Goodbye Kroger, Hello H‑E‑B….
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August 2023 by Erin Elizabeth
Bakery was spot on for us! Everything done as requested. Delicious, cute, perfect and they were so sweet! Thank you ladies!
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July 2023 by Aarren Snowney
Never an employee at the gas station! So consistently, it's just ridiculous. How hard is it to have someone out there during peak times! Always saying they're taking the trash out, oh come on. Have another employee help then. HEB will undercut yall right out of Willis if you can donthe simple things like have an attendant for the gas station. On top of that, good luck calling, they hardly ever answer the phone..
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June 2023 by Kurt Houser
I wanted to grab some things today, got up headed to kroger. I had a fairly large amount of groceries, so I prefer not to use sell check out. Only one line open with 4 people in line. OK self check out it is. I had a six pack of beer in the front of the cart, so I assume the clerk would be somewhat attentive. No, waited some time to be acknowledged. Then apparently something triggered security and had to wait for another attendant for help. She reviewed the security camera like I was a shoplifter from San Francisco. I'm done thank goodness there is HEB now.
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June 2023 by Robin Rhodes
My 16 year old granddaughter came to gas pumps may 28 in the afternoon. She’s a new driver and wanted to get gas. She went to the lady and said to the lady she wanted to get gas. My granddaughter had no idea about that process so she asked the lady if she knew how much a Corolla would take. The lady said she didn’t know and asked her “are you stupid?”. How hard would it have been to understand she was young, inexperienced and said go for twenty. Rudeness should never be an option. She needs customer service classes.
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June 2023 by Julio Navarro
I enjoy quality and quantity but when there's ever a shortage on any of those great customer service will always make the difference.
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May 2023 by Joseph Andress
Warning! Unsafe bagger. Personally saw a bagger not properly clean their hands after utilizing the incredibly unclean male restroom. The bare minimum for washing hands is 20 seconds with 105 degree water and using soap for at least 15 seconds lathering your hands with soup. Said named bagger sprinkled his hands for about 3 seconds got some soap and washed it off immediately after. I am not sure if he would have even washed his hands if I wasn't there. He came out and happened to be the bagger for my line, at which time I told him we would bag ourselves. We are food caterers and personal hygiene is absolutely important when handling food even when packaged. Will not return to this location.
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April 2023 by E A
Catelyn W. is absolutely a sweetheart! I requested two flower bundles to be combined and she was so kind! The arrangement came out beautiful and the experience was amazing. Will definitely be back for more flowers! Thank you Catelyn W for my beautiful bouquet!
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April 2023 by Matthew Collins
it was very well stocked and clean. the employee at the self checkout was extremely amazing and noticed I had picked the wrong item on my garlic cloves and fixed it for me saving me like 4 dollars.
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April 2023 by Jan Barron
I was in Kroger in Willis early this morning when I experienced pain in my neck and weakness in my legs while checking out. The cashier finished checking me out while I sat in one of the seated carts and then bought me a water with her own funds. The woman who was bagging exchanged a ripped package of dog treats, opened a package of pain meds I had purchased, and walked me to my car and loaded my groceries. She then made sure I was okay to drive. I want to commend both these women on their compassion, their willingness to help, and their for their customers. Well done, ladies.
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April 2023 by Tom
Employee ran into me with his cart as I was waving and yelling for him to look out. Had his headphones in. Wouldn't even look me in the eye and kept on going without saying a word. I usually don't go here because they're so bad in every aspect. Prices, selection, etc. Thank god for the new HEB.
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January 2023 by Brandon Hamilton
Closed before 12 thanks kroger definitely going to the HEB from now on if you guys are are not going to be open until 12 then dont day you are. Thanks