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February 2024 by Megan Milholen
No one answers the phone. In person I had a good experience. Lilly was friendly and helpful, smiled and got to everyone quickly to prevent customers from getting impatient. But I forgot to ask for a receipt & have tried to reach someone over the phone for 4 days, just to confirm payment plan that isn't showing on my account. No answer. Very frustrating.
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November 2023 by Buckles
The comments are correct. No one answers the phone. Not even a way to leave a message. Not a good sign.
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November 2023 by Hhh Kikb
They charged us for two phones when they had a promotion to switch ..
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September 2023 by Kendra
Very good! Excellent customer service and highly recommended!
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September 2023 by Daryl Jacobs
The sales clerk was very intentive and quick quick with the service she provided.
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September 2023 by Steffanie Darlin
Don't try calling up there, they don't answer the phone
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July 2023 by Jesse Bolden
This is not exactly the best cell phone store just my experience was not good
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May 2023 by AJ Mcgilvrey
Terrible customer service.
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September 2022 by Ricky Gill
I've been using this store for a few years. Always deal with the same people and they are super friendly, always taken care of any issues I've had.
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August 2022 by Angry P.
BEWARE. This store practices bait and switch. We just went into this store to upgrade our phones to 5g. We selected 2 phones confirming the sticker price listed in their store for each phone. When the sales rep went to ring up the order, each phone was well over $60 over the sticker price listed in their showroom. I had the rep call the Manager, Akeem, who said they would not honor the sticker price listed on their showroom floor emphasizing that if wanted the phones we had to pay the increased price. Needless to say we did not purchase the phones and will be filing a formal bait and switch complaint with Corporate and other regulatory agencies.
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July 2022 by Patti Hughes Benson
The manager and the other employees at the Willis Texas Metro T- Mobile, are outstanding. They are supportive, help you any way they can, have top customer service, and strive to make your phone experience successful. I will only do business, with this Metro Store on 907, in Willis Texas. They are tops!Hope this Metro Store can share this review, with your boss! We Weill come in tomorrow or the next day, to show our great appreciation, for your kind services!
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July 2022 by Shelagh Touchstone
Aki is always so helpful. Wifi sucks though and I don't get signal ever. Phone service sucks at my zip code 77378
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June 2022 by Shanta Amboree
Aki Is Always So Helpful He's A Great Guy Need More Like Him.
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March 2022 by Snowy's Skits
I thought I would review the reviews, Aki must be a good person.
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March 2022 by Stupid Cat
I am hewlpful 5 stars. ?
