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July 2025 by Hanalei Goddess
Extremely Disappointed – Unsafe Equipment and Terrible Service
I had a very frustrating and dangerous experience with this U-Haul location. The back lift door on the rental truck broke early in the day, making the truck unusable. As a result, we had to scramble and use our personal vehicles to make multiple trips — something we had rented the truck specifically to avoid.
I called for service at 10:30 AM and was told a technician would arrive within 45 minutes. That estimate kept changing throughout the day — 30 minutes, then cancelled, then rescheduled — until someone finally arrived after 6 PM. Even then, they didn’t properly fix the door. Instead, they disconnected the cable and left the door in a condition that required three people to open and close it manually. It was dangerous and could have seriously injured or even killed someone if it had come crashing down.
Because of this delay, I incurred two extra hours of overtime care for my elderly mother, who I couldn’t get home to in time. When I returned the truck and explained everything to customer service, I requested a full refund — especially since I hadn’t even refueled the truck due to safety concerns, and needing to get home to my mother. The response? They didn’t see any of this as a problem.
To make matters worse, I later received a call saying I wouldn’t get a full refund because I had used the truck “for part of the day.” That reasoning makes no sense. The equipment failed, the service was negligent, and my safety was put at risk.
If my credit card refund is not for the full amount, I will be escalating this to a supervisor.
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January 2025 by Edward Tagg
Amazing people... wonderful company... enjoyed every part of the experience
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December 2024 by Stephen Herndon
Great service and excellent customer support. Exactly what you need when having to move, no worries with working with these guys!!
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April 2024 by Karen Hendrick
Staff were friendly and helpful. Truck was immaculate and performed well during our move.
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September 2023 by Monica Martinez
The best Uhaul experience we’ve ever had has been at this location. Staff was friendly, helpful, and exceeded our expectations. We will gladly rent again with them.
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June 2023 by C. Tucker
Available and friendly.
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May 2023 by Steve Begley
Good service and friendly people.
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September 2020 by Sher Kent
The ladies who work here are very helpful and super friendly
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July 2019 by Bobby Gardner
Very nice and helpful owners and or operators at this establishment. The only reason I didn't give them a 5 star rating is because U-Haul has an error in there computer rental program. We put in the wrong vehicle information we would be towing on the trailer and it would not allow us to change it. Thus causing them to loose a rental, we then had to go to another business and rented exactly the same type of trailer there. We pick the trailer up no problem, used it for what we needed and were able to returned it that same evening hassle free.
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July 2019 by Michael Adame
Good service
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February 2019 by David Ruiz
Nice and fast service and very friendly people!!!
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December 2018 by Kelly Williams
Very helpful
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September 2018 by Ruby Badillo
this place is ok they could do better to explian them selfs
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September 2018 by Kelly Clay
Convenient, cheap, without the glitz and glam
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June 2018 by Thomas Moran
Friendly and the truck was in good condition
