First Financial Bank is a long-established local bank with many locations. Reviews present a mixed experience. Some customers report very positive in-person service, describing the bank as welcoming with helpful staff and no wait times. They appreciate the local, personal touch and find it good for basic banking needs. However, other customers report significant frustrations with customer support, including unresolved technical issues with the website, unreturned calls from management, and poor password reset policies that locked them out of their accounts for days due to a lack of 24-hour service. This has led some to threaten closing their accounts.
This place is an absolute joke. A large part of my transactions get flagged as fraud, even after I reply that they are legitimate. Save some time folks. Let another bank handle your business.
May 2025
After 4 calls to support regarding Browser/Website issues, the 4th rep got testy, so I went to my branch and explained I demanded apology. I was assured his upper supervisor would call. As of 4:20pm 3 days later, 1 full working day.. no call. I explained if this issue was not resolved, I would close all accounts. Here I... read full comment
June 2023
Brenda Lied to me and didn't understand life happens
