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August 2023 by Bobby Anne
Worst bank I have ever been with I have had hundreds and hundreds of dollars stolen from my account I call to report it and they tell me that I have to close my account EVEN WITH ALL OF MY BILLS SET UP THROUGH this account they are never nice always rude HORRIBLE ATTITUDES DONT BANK HERE YOUR MONEY WILL BE RANDOMLY “taken” and they will blame you RUN! Don’t bank here! And they have someone new working every week an employee that quit there told me they don’t give the people the hours that they promised and don’t pay them accordingly HORRIBLE BANK worst experience ever!
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June 2023 by Simple People
Brenda Lied to me and didn't understand life happens
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September 2022 by Marisa Mackenzie
Opened a business account here today with Lindsey Hale and I could t be more pleased. The bank is welcoming, there was zero wait before being assisted by a personal banker, and the customer service is above and beyond. Im so glad we chose this local bank!
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August 2022 by Jan M
I needed to get an account set up for medicaid for my mother. After banking for over 15 years with them, they wouldn't do it nor work with me to come up with a solution. The account person who talked to my husband was rude to me when I called to get more information. I went to another bank and it was setup within 24 hours. I used to like my bank. If it wasn't the closest bank to me I would switch.
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July 2022 by Mike Norwood
Terrible excuse for a bank! I have had an auto loan with First Financial for the past 3 years. I paid the loan off a year or so early only to find out that the loan officers have not done the paperwork to acquire the Title for the car that I purchased. Now, 3 months after I have paid the car off, I still don't have a title! Getting the loan office to do ANYTHING besides collect money is practically IMPOSSIBLE! Do yourself a favor and take your business anywhere but First Financial Bank in Willow Park!
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May 2022 by Jarrod Nunn
Tellers are nice but other staff is very unfriendly.
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January 2022 by Jan Mankey
I needed to get an account set up for medicaid for my mother. After banking for over 15 years with them, they wouldn't do it nor work with me to come up with a solution. The account person who talked to my husband was rude to me when I called to get more information. I went to another bank and it was setup within 24 hours. I used to like my bank. If it wasn't the closest bank to me I would switch.
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January 2022 by Keevan Breshears
This bank tried to charge me $5.00 to cash a four hundred dollar check FROM THEIR BANK!!!That’s more than the avg 1% fee at a convenience store.
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January 2022 by Jennifer Tucker
Every time I come to this location, I’m unhappy. Everyone is just “too busy” to help you, or they cannot help you but they’ll get back to you later, etc. I can see why customers are switching to online banks- you sure do not get customer service here!! I will definitely be moving my accounts elsewhere, and I do not recommend this bank to anyone!
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January 2022 by beth haley
“personal banker” not so personal.not friendly-no hello or introduction. trying to talk me out of doing what i wanna do w my money. tho she did take time to explain the process-pros & cons.
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January 2022 by wh
“personal banker” not so personal.not friendly-no hello or introduction. trying to talk me out of doing what i wanna do w my money. tho she did take time to explain the process-pros & cons.
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November 2021 by b w
“personal banker” not so personal.not friendly-no hello or introduction. trying to talk me out of doing what i wanna do w my money. tho she did take time to explain the process-pros & cons.
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October 2021 by Todd M1
Horrible customer service. Always 'too busy' to help.
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August 2021 by Jennifer Angell
Every time I come to this location, I’m unhappy. Everyone is just “too busy” to help you, or they cannot help you but they’ll get back to you later, etc. I can see why customers are switching to online banks- you sure do not get customer service here!! I will definitely be moving my accounts elsewhere, and I do not recommend this bank to anyone!
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August 2021 by Spencer Goolsby
This place is a joke. Don't call them good luck they won't answer ever their phone numbers aren't true and their customer service is terrible
