“I cannot express enough how impressed I am with the exceptional service and expertise provided by John and his team at East Texas Automotive.
From the moment I walked in with my Subaru experiencing brake issues, I was greeted with professionalism (especially from Richard & Tiffany) and a genuine commitment to resolving my concerns promptly and affordably. Not only did they diagnose the problem swiftly and offer a reasonable price, but they also went above and beyond by providing wifi in their office and insightful consultation regarding my future vehicle purchase intentions.
Re: my recent vehicle purchase … Their dedication to customer satisfaction was further exemplified when I brought in a 2016 Ford Explorer listed at $17,500 for assessment. Despite its seemingly appealing specs, they uncovered significant impending issues, saving me from a VERY costly mistake.
Even more impressively, John personally went out of his way to recommend a better alternative—a similar 2016 Explorer with fewer miles and a more reasonable price tag. Thanks to their expertise and proactive assistance, I now own this second Explorer and couldn’t be happier with my purchase.
I wholeheartedly recommend East Texas Automotive to anyone seeking reliable, trustworthy, and customer-focused automotive service. Thank you, John and team, for going above and beyond to ensure customer satisfaction! See attached pictures for proof of their excellent work.”
Auto Repair
Auto Repair
“I cannot express enough how impressed I am with the exceptional service and expertise provided by John and his team at East Texas Automotive.
From the moment I walked in with my Subaru experiencing brake issues, I was greeted with professionalism (especially from Richard & Tiffany) and a genuine commitment to resolving my concerns promptly and affordably. Not only did they diagnose the problem swiftly and offer a reasonable price, but they also went above and beyond by providing wifi in their office and insightful consultation regarding my future vehicle purchase intentions.
Re: my recent vehicle purchase … Their dedication to customer satisfaction was further exemplified when I brought in a 2016 Ford Explorer listed at $17,500 for assessment. Despite its seemingly appealing specs, they uncovered significant impending issues, saving me from a VERY costly mistake.
Even more impressively, John personally went out of his way to recommend a better alternative—a similar 2016 Explorer with fewer miles and a more reasonable price tag. Thanks to their expertise and proactive assistance, I now own this second Explorer and couldn’t be happier with my purchase.
I wholeheartedly recommend East Texas Automotive to anyone seeking reliable, trustworthy, and customer-focused automotive service. Thank you, John and team, for going above and beyond to ensure customer satisfaction! See attached pictures for proof of their excellent work.”