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“I had a great experience working with Alex Ortiz. He helped me open a new checking account quickly and made the whole process simple and stress-free. He also guided me through getting a loan to buy a car, explaining everything clearly and making sure I got the best option. Very professional, patient, and helpful—I highly recommend him!”
“It is always a pleasure conducting business at this bank . The staff are always helpful, friendly, and professional. They really get to know you and treat you like a close friend or family member....especially Miss Anna, she goes above and beyond to assist you with your needs or will find another resource if needed. It is always wonderful to see her beautiful smiling face!”
“Lorena was incredible! She explained everything in a way that was easy to understand. Considering I don’t have much experience with credit she was very good about making sure i understood the process. I would recommend this location to anyone looking to get a car loan, the process was so quick and easy. Dealing with Texas credit union has been an overall amazing experience. Once again thank you Lorena :)”
“Went to credit union on Saturday, and Clint helped me with a check that had been signed over to. I was very grateful because I had trouble doing the same elsewhere the day before. Shout out to Clint!”
“Nothing but the best service from Nate Barnes, he was very accommodating and professional and helped me with my current car loan and account. I would highly recommend him and this establishment any day. Thank you Nate again for making my dreams come true! Lolita M:-)”
“I did not catch their names but the staff here was AMAZING!!! Well, I only interacted with the woman there, but I’ve never been treated with such kindness before from a representative!! She was efficient, saved me from closing an account, and even noticed my upcoming bday! This will be my location from now on! Thank you ma’am. Someone broke into my car last night and you never know what people are going through so a little went a long way today! Thank you!”
“I have been a member with resource one for a while now. I have had great customer service experience lately. Marlene is always very knowledgeable and helpful. I recommend talking to her about any questions and/or issues.”
“They were closing in 4 minutes and I was rushing as I didn’t know I needed cash until 10 minutes before closing time. I was afraid the door had already been locked. Not only was it not locked, the woman, (whose name I wish I had looked at on her badge) was warm and welcoming. She told me to relax, that I had plenty of time and not to worry or feel that I needed to rush. She kept me from a difficult & possibly embarrassing situation and I am grateful.”
“ACU is a great credit union. But it is the employees that make it the greatest. Whether it's the drive thru or going inside, you will get the best customer service. A HUGE shout-out to Karen Spears. She is the best! I commented on a bench in her office and she gave it to me! Been a member of ACU for over 20 years and love it.”
“Do NOT bank with Credit Union Of Texas, since banking with them they have continuously fired and re hired mass people and nobody absolutely nobody knows what they’re doing. They offer you a skip a pay for the HOLIDAYS send you a text tell you, you qualify and all the ENTIRE time it is as if you are actually doing you’re own skip a pay when THE BANK is giving it to you! And then after years of setting you up on this SCAM of a HOLIDAY SKIP A PAY they will then tell you, you have had too many you no longer qualify. Excuse me? You guys were the ones telling me in the beginning IT DOES NOT COUNT AGAINST YOU it’s a HOLIDAY skip a PAY. That’s like WALMART saying the SUGAR is FREE and then arresting you for taking what they offered! AND NOBODY CARES because it’s not their credit! THE BANK AND THE EMPLOYEES LIED and SCAMMED me for years and SET ME UP! I feel defeated and devastated and to make matters worst look at the message from the photo! DO NOT BANK with them or finance your car! Jared the District Manager does not care about the MEMBERS at all and to make matters worst I was continuously told since December 1st he would call and the issue would be resolved just for today on the 23rd during an ice Storm that they can’t acknowledge what they offer! Worst bank ever I suggest you go through Navy FCU or RBFCU much better financing and banking! Learn from ME! Very high turn over rate and all they do is LIE! I have reported them to the BBB and FTC nobody should get done nor treated the way I was treated! They continued to lie and not resolve the problem at all! The entire BANK is a FRAUD! 5 stars to warn YOU because nobody warned ME! And the banking part is even worst you’ll get an over draft fee because their system is not updated and process payments very very late! Go to a better bank and thank me LATER save yourself! And don’t even try to contact MEMBER SERVICES nobody knows what they’re doing! Remind you I’m not a new MEMBER I’ve been a MEMBER since 2019 and they DONT CARE RUN FAR AWAY from this BANK they will ruin your credit and your LIFE!”
“Listen: I am sooo grateful for this Organization. ? I am a Senior citizen that has worked 52 and a 1/2 years, with of poor credit, at this age. But they have been so kind and helpful to individuals like myself, I can't help but be grateful for them. Their OOPS account assistance, has been so wonderful that, it made it possible for me to have a $35,000 complete shoulder replacement in November through that program, through Navy Federal credit union! They Provided me with the down payment that I needed to get the surgery that was life threatening to me. Without the good Lord, in Heaven, and this organization, I really would be in trouble with life's situations. So, if you and your family are needing a good place to bank, where they really do make a difference, contact this organization.They'll help you navigate through your situations, and provide assistance to you, at the same time! God bless ALL!!”
“Zoe and Her trainer (April I think) helped me get my account issues resolved. I had a lot of money missing and I was honestly stressed and worried it wouldn’t get fixed but they were attentive and took care of my problem swiftly. Thank You!
P.S the greeter at the desk was also very helpful and kind
Happy Holidays!”
“The branch manager Jessica Nelson is the best! Always so accommodating and helpful. The staff is the sweetest. I was able to set up a booth for small business week and promote my venue. I have been banking here for over 10 years and my experience has been amazing!”
“Anna made my day. I had a small issue but Anna came up with a great solution and my experience went from ok to amazing. She proceeded my deposit in a timely manner. I felt valued, I felt like someone cares about how I felt. This is my second loan with RBFCU and I am glad I didn’t go with the competition. Thank you genuinely to Anna and to my teller.”
“I was a little hesitant after seeing the other reviews on here. I went this morning to conduct some business and could not have been happier. Polite and efficient!”
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“I am Mart DeVine. Your extraordinary Credit Union Representative by the name of“Ylena or Yiena” is an exceptional representative of this credit union. She always greets me with a very pleasant smile; she has a beautiful personality, and she is always willing to go the extra mile to assist in completing my transactions. She is an absolute asset to your company…she is a “Keeper!””