“I had a great experience working with Alex Ortiz. He helped me open a new checking account quickly and made the whole process simple and stress-free. He also guided me through getting a loan to buy a car, explaining everything clearly and making sure I got the best option. Very professional, patient, and helpful—I highly recommend him!”
“Poonam took care of replacing my debit card and fraudulent charge to my account within minutes. Great service, smile, and answered all my questions. Thank you, Poonam & Texans Credit Union!!”
“I can’t say enough good things about Tony (Anthony) at Texans Credit Union. Truly one of the best people I’ve ever worked with in banking. He’s not just someone trying to get you in and out, he genuinely treats you like a friend and actually cares about helping you make the best decisions for yourself.
Tony is incredibly patient, knowledgeable, easygoing, and relatable. No matter how many questions I’ve had, he always takes the time to explain everything thoroughly, give honest advice, and make sure I fully understand my options. He’s helped me with loans, selling my car, financial advice in general, and every experience has been smooth and stress-free because of him.
What really sets him apart is how proactive he is. He actually follows up on his own just to make sure everything is going well and that you’re taken care of. You can tell he genuinely values relationships and takes pride in what he does. It’s rare to find someone in banking who makes you feel like they truly have your back, but that’s exactly the type of person Tony is.
He’s extremely experienced, very smart, always looking to improve, and honestly just a great human being overall. People like Tony are the reason I trust Texans Credit Union with all of my financial needs.
10/10 experience. 5 stars all day. Highly recommend working with Tony if you get the chance.”
“We are forever grateful for Nate, our Texans Credit Union banker, who had us pre approved in no time to get us in a new car yesterday. He was so attentive to our needs, he didn’t rush us, he provided some insight to help equip us with purchasing power at the dealership! The transaction with the dealership and TEXANS was the best experience we have ever had buying a car! Go see Nate at Texans Credit Union Garland Branch on Austin St, Garland Texas for your car buying needs! You will not be disappointed!”
“We had a very positive experience at Texans Credit Union thanks to April Weaver. Initially, there was some confusion regarding opening a new account because of a previously closed account with a small outstanding balance. Rather than simply ending the conversation there, April remained professional, courteous, and willing to look into the situation further.
She took the time to research the issue, explained the available options, and helped us find a solution. We were able to pay the outstanding balance, and she advised that a new account could be opened after the required waiting period.
We truly appreciate April's patience, professionalism, and excellent customer service. She treated us with respect throughout the entire process, and it's employees like her who make a lasting impression. Thank you, April, for going the extra mile to help!”
“I would like to command Myrna & Tammy R. For all their help in assisting me and getting a loan to pay off my Old debt, they were really helpful and explaining everything to me in detail so that I had a clear understanding of what the process entails.”
“I did not catch their names but the staff here was AMAZING!!! Well, I only interacted with the woman there, but I’ve never been treated with such kindness before from a representative!! She was efficient, saved me from closing an account, and even noticed my upcoming bday! This will be my location from now on! Thank you ma’am. Someone broke into my car last night and you never know what people are going through so a little went a long way today! Thank you!”
“Our guy Andy gave us the best auto rate for our pre approve loan. Quick and easy process. And very friendly excellent service. Will definitely do business again with him.”
“They were closing in 4 minutes and I was rushing as I didn’t know I needed cash until 10 minutes before closing time. I was afraid the door had already been locked. Not only was it not locked, the woman, (whose name I wish I had looked at on her badge) was warm and welcoming. She told me to relax, that I had plenty of time and not to worry or feel that I needed to rush. She kept me from a difficult & possibly embarrassing situation and I am grateful.”
“Alejandra is super amazing, she helped me out tremendously! I came in with so many issues, and she resolved them with no hesitation and also with a big smile on her face! I love her energy! Leslie who helped me out last time, was here providing additional assistance that I needed! You guys have enhanced my experience here, and I will continue coming here!”
“Do NOT bank with Credit Union Of Texas, since banking with them they have continuously fired and re hired mass people and nobody absolutely nobody knows what they’re doing. They offer you a skip a pay for the HOLIDAYS send you a text tell you, you qualify and all the ENTIRE time it is as if you are actually doing you’re own skip a pay when THE BANK is giving it to you! And then after years of setting you up on this SCAM of a HOLIDAY SKIP A PAY they will then tell you, you have had too many you no longer qualify. Excuse me? You guys were the ones telling me in the beginning IT DOES NOT COUNT AGAINST YOU it’s a HOLIDAY skip a PAY. That’s like WALMART saying the SUGAR is FREE and then arresting you for taking what they offered! AND NOBODY CARES because it’s not their credit! THE BANK AND THE EMPLOYEES LIED and SCAMMED me for years and SET ME UP! I feel defeated and devastated and to make matters worst look at the message from the photo! DO NOT BANK with them or finance your car! Jared the District Manager does not care about the MEMBERS at all and to make matters worst I was continuously told since December 1st he would call and the issue would be resolved just for today on the 23rd during an ice Storm that they can’t acknowledge what they offer! Worst bank ever I suggest you go through Navy FCU or RBFCU much better financing and banking! Learn from ME! Very high turn over rate and all they do is LIE! I have reported them to the BBB and FTC nobody should get done nor treated the way I was treated! They continued to lie and not resolve the problem at all! The entire BANK is a FRAUD! 5 stars to warn YOU because nobody warned ME! And the banking part is even worst you’ll get an over draft fee because their system is not updated and process payments very very late! Go to a better bank and thank me LATER save yourself! And don’t even try to contact MEMBER SERVICES nobody knows what they’re doing! Remind you I’m not a new MEMBER I’ve been a MEMBER since 2019 and they DONT CARE RUN FAR AWAY from this BANK they will ruin your credit and your LIFE!”
“Listen: I am sooo grateful for this Organization. ? I am a Senior citizen that has worked 52 and a 1/2 years, with of poor credit, at this age. But they have been so kind and helpful to individuals like myself, I can't help but be grateful for them. Their OOPS account assistance, has been so wonderful that, it made it possible for me to have a $35,000 complete shoulder replacement in November through that program, through Navy Federal credit union! They Provided me with the down payment that I needed to get the surgery that was life threatening to me. Without the good Lord, in Heaven, and this organization, I really would be in trouble with life's situations. So, if you and your family are needing a good place to bank, where they really do make a difference, contact this organization.They'll help you navigate through your situations, and provide assistance to you, at the same time! God bless ALL!!”
“Zoe and Her trainer (April I think) helped me get my account issues resolved. I had a lot of money missing and I was honestly stressed and worried it wouldn’t get fixed but they were attentive and took care of my problem swiftly. Thank You!
P.S the greeter at the desk was also very helpful and kind
Happy Holidays!”
“Anna made my day. I had a small issue but Anna came up with a great solution and my experience went from ok to amazing. She proceeded my deposit in a timely manner. I felt valued, I felt like someone cares about how I felt. This is my second loan with RBFCU and I am glad I didn’t go with the competition. Thank you genuinely to Anna and to my teller.”
“I was a little hesitant after seeing the other reviews on here. I went this morning to conduct some business and could not have been happier. Polite and efficient!”
“My husband recently passed away. We were married 52 years and he handled everything. I decided to step out on my own and refinance my vehicle. Marco was the loan loan advisor .
There are not enough words or room to say all the things about him that he deserves. So I’ll just say the big things. I’m 79 years old ( for those mature) .. I have no skills when it comes to technology. Not even the simple skills. So you can imagine how much trouble I was. So along with not having any business skills, coupled with no technology skills I was a mess to deal with. I had questions after questions. This young man was patient personified! This is, unprecedented in this day and time Things took a lot longer because of me and I know he had a lot more customers.
Thank you, Marco !!! Texans Credit Union is fortunate to have you working for their establishment !!”