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“Shout out to Odeille Alexander in the Shepton contact center. She was able to help me out with a CD when other reps and managers were not able to or more likely just didn't want to put in the effort. I have been an ITCU (previously EDSCU) for 25 years and have seen customer service go downhill, so this was a pleasant surprise.”
“i walk into this branch at least twice a month. the experience is always a pleasure. it is never dry and transactional. while i don't always enjoy pulling money from my accounts, i do enjoy every interaction inside this branch!”
“I had an amazing experience financing a used car with ITCU thanks to Carlos Martinez. He was knowledgeable, personable and was invested in my satisfaction. He called me and the dealership multiple times just to make sure everything was moving smoothly. I couldn't believe how easy the process was. I had hesitations using InTouch instead of using the car dealership financing. But I am so glad that I did. InTouch credit Union will be my first call when I need financing again. Thanks to Carlos.”
Credit Unions
Credit Unions
Credit Unions
Credit Unions
“We had a very positive experience at Texans Credit Union thanks to April Weaver. Initially, there was some confusion regarding opening a new account because of a previously closed account with a small outstanding balance. Rather than simply ending the conversation there, April remained professional, courteous, and willing to look into the situation further.
She took the time to research the issue, explained the available options, and helped us find a solution. We were able to pay the outstanding balance, and she advised that a new account could be opened after the required waiting period.
We truly appreciate April's patience, professionalism, and excellent customer service. She treated us with respect throughout the entire process, and it's employees like her who make a lasting impression. Thank you, April, for going the extra mile to help!”