PetSmart is described as having a fantastic, friendly, and knowledgeable staff who are very helpful, kind, patient, and offer great customer service. The store is noted for being particularly clean, one of the cleanest locations, with rarely any dead fish. It serves as a great resource for cat adoptions. Customers shop there for a wide variety of pet supplies, including live crickets, and for services like setting up a fish tank or creating a dog tag. However, some advise that the set-ups for specific animals are often not correct, recommending personal research for purchasing animals. The overall experience is rated very highly, with service considered above and beyond.
