UtahRUN is highly praised for its exceptional customer service and supportive staff. Many reviews highlight the friendliness and attentiveness of the team, who do not work on commission, ensuring customers receive genuine assistance in finding their perfect fit. The store features a specialized shoe fitting machine and offers treadmills for testing shoes, enhancing the shopping experience. Customers frequently mention the knowledgeable staff, who patiently answer questions and provide helpful advice, especially for those preparing for events like marathons. The selection of shoes caters to various needs, including options for unusual sizes. Additionally, UtahRUN offers a flexible return policy, allowing customers to return shoes within 30 days for a full refund or store credit, depending on the condition. While some reviews note that the store can be understaffed at times, the overall consensus is that UtahRUN is a great place for anyone in need of running gear, with many customers expressing their intention to return.
Im new to running and am not your traditional runner. I went in to have my feet scanned to determine what shoe would be best for me. The staff was incredible and super friendly / helpful. I got lined up with an amazing new shoe. Thank you.
May 2026
Their new location is SUPER cool and their selection of gels and nutrition is AMAZING. I'll be going back for my running needs!
April 2026
Amazing experience! The team is very knowledgeable and helpful. I love that they offer the option to try shoes at home and have a generous return window. Very happy with my experience.
