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“In today’s society customer service seems to be a dying art but Jose was so wonderful that it was a delight that I haven’t experienced in years. He was able to navigate me through all the questions and administrative things I needed to achieve. I was so impressed that when my son arrives home to the states as he lives abroad I want to move all my financial business from Bank of America here to Utah First as I feel more confident navigating my financial needs with those who are more willing to address my personal needs and taking the time to help me achieve those goals. Everyone in American Fork Utah First is an absolute pleasure to work with.
Thank you
Priscilla L. “Charlie” Tometich
3643 W Donne Ln. Unit W 102
Herriman Utah 84096”
“Just realized that I have never written up a positive review for SSFCU. I have done all of my main banking here since 2012 and have had nothing but positive experiences. I have seen many staff members come and go over the years, but they always manage to end up getting replaced by well trained and friendly individuals. Jackie has been at this branch for quite a few years now and is just awesome! It's always nice to walk in and be greeted by name and with a smiling face. I observe this type of treatment with many customers that walk in by many of the staff on a regular basis, so I'm not just some anomaly. On top of that, they have great options for your accounts and make it really easy to get stuff done. Great place to do your banking!”
9AM - 5:30PM
337 N State St, Orem
Banks
“After Dan W helped us increase and maintain our overdraft protection, we returned to Dan for a used car loan (we had paid off the previous used car loan). Dan really cares!”
9AM - 5:30PM
366 E State Rd, Pleasant Grove
Banks
“Security Service Federal Credit Union (SSFCU) stands out as one of the most member-focused financial institutions in the U.S., delivering a refreshing alternative to traditional big banks. From the moment you interact with them, it’s clear their priority isn’t profit—it’s people.
What really makes SSFCU shine is its exceptional customer service. Members consistently highlight how friendly, patient, and knowledgeable the staff are, whether you’re opening your first account or navigating complex loan options. There’s a genuine sense that they want to help you succeed financially, not just sell you products.
Their low fees and competitive rates are another major advantage. Compared to many national banks, SSFCU offers better interest rates on savings accounts and loans, helping members keep more of their money. Their auto loans and mortgage options, in particular, are often praised for being straightforward and affordable.
SSFCU also excels in accessibility and convenience. With a robust online banking platform and mobile app, managing your finances is simple and intuitive. They also provide a wide ATM network and shared branching, so you’re rarely far from your money—even when traveling.
Another standout feature is their commitment to financial education and community involvement. SSFCU actively supports its members with tools, resources, and programs designed to improve financial literacy and long-term stability.
Of course, no institution is perfect—some members mention that certain processes (like loan approvals during peak times) can be slower than expected. But overall, the positives far outweigh the negatives.
Bottom line:
If you’re looking for a trustworthy, member-first financial institution with excellent service, fair rates, and a strong community focus, Security Service Federal Credit Union is an outstanding choice.”
9AM - 5PM
1280 S 800 E, Orem
Banks
“I recently had the pleasure of working with Regan at the bank for multiple transactions, and I must say she was very kind and attentive throughout the entire process. Each interaction was smooth, and I appreciated her patience as she addressed all of my questions and concerns. Regan’s professionalism made my experience much more pleasant, and I left feeling satisfied with the service provided. Thank you, Regan, for your excellent customer service!”
9AM - 5:30PM
5310 W 10700 N, Highland
Banks
“I’ve been to plenty of banks and credit unions where you feel like just another account number, but Morgan at UCCU is the complete opposite. He genuinely cares and takes the time to understand what you actually need. He’s helped me with multiple personal and business accounts and loans, and every time he’s been personable, knowledgeable, and looking out for my best interest. Thanks to Morgan, UCCU feels less like a transaction and more like a relationship. He’s the reason I keep coming back and plan to do business here for years to come. If you’re looking for someone who’ll treat you like a person and not a customer, ask for Morgan.”
“Two thumbs up—way up for this bank.
Best Central Bank Office? Definitely.
Best in the world? Quite possibly.
Today, Megan, Bre, Tanner, and Ivy all contributed to an outstanding experience. They were kind, professional and went above and beyond to help with two out-of-the-way questions.
The performance of these four employees reflects positively on Central Bank, and on the managers/supervisors who hired, trained, and retain this caliber of customer service. Thank you!”
“Braydon in AF was extremely helpful and knowledgeable. I expressed my frustration with Mountian America having their online baking site down three days. He was very considerate and asked me why I didn't do it. I told him because my car is with them. He said well we can transfer your car loan here he took the time to look at my credit score and my interest rate would even be two points lower than it was with the Mountian America. I am a very happy girl”
9AM - 5:30PM
124 N W State Rd, American Fork
Banks
“Everyone at this branch is nothing short of amazing. My wife and I were recently victims of a scam, and the entire team went above and beyond to help us through a stressful situation. They made sure we were taken care of quickly, professionally, and with genuine care and compassion. The level of customer service we received was outstanding, and we honestly couldn't have asked for a better experience given the circumstances. We are incredibly grateful for all of their help and support.”
“We had an excellent experience working with UCCU on our mortgage loan. The process was smooth, efficient, and transparent from start to finish. A special thank you to Brandon Searle, who was knowledgeable, responsive, and always willing to answer our questions. His professionalism and attention to detail made the entire experience stress-free. We highly recommend UCCU and Brandon to anyone looking for a great mortgage lending experience.”
“I love First Utah Bank !!! They are the best , friendly, helpful, knowledgeable and always willing to help resolve any issues..
my puppies love going to the bank with me .. they know treats and hugs are coming …”
“I opened up a business account last year and have LOVED banking here! Kenna helped us get everything setup and made the process super easy! She's always there when we have questions. 10/10!”
9AM - 6PM
475 E Main St, Lehi
Banks
“This branch of Central Bank is awesome! They really care about you as a person - you are not just a numbered bank account, like other banks. They are always friendly and willing to help in any way they can. It has a hometown feel, not a big corporation feel. They know who you are. You don't have to show 5 forms of ID to do a simple bank transaction. I LOVE my Central Bank in Lehi!”
“15th of May I went to Draper Branch very upset because I was scamed from someone saying they were America first. I was made to feel so much better the min I went to this young man. His name was Beau. He was so professional made everything better and not make me feel dumb in my mistake of being scamed. I'd just like to thank him for making everything better. Thank you Jill”
“I appreciate Maria and the Premier Credit team for the hard work that they’ve done to help me get my credit back on track. They were able to remove as many derogatory reports as possible and help me to understand what I need to do to avoid that in the future and build my credit. Thank you!”
9AM - 6PM
12271 900 E, Draper
Banks
“Hollie Irsik was super helpful with my locked Zions Account. Got attacked by fraudsters on online banking. Hollie was amazing at handling my issues and is a true asset to Zions Bank.”
9AM - 5PM
113 S Main St, Alpine
Banks
“I have banked with (Bank of American Fork), now Alta Bank since 1988 with accounts and a construction loan. We have used Alta Bank in all of our business over the years. We currently have fifteen (15) active accounts.
I have personally worked with Diane at the Alpine branch since she started. She has solved so many of my issues and gone out of her way to help me. She knows our banking needs and takes a personal approach to me as an individual.
I’m so happy to have a ‘friend’ that I can call with questions, who always gets back to me and solves issues!”
“Heather was absolutely fantastic! I called in needing access to an account without having all the required information on hand. Instead of turning me away, she was incredibly patient, walked me through all my questions, and even did the extra research to help me gather what I needed. Going above and beyond like that is so rare in customer service these days. I truly appreciate her help—thank you, Heather!”
“Alison was so unbelievably helpful to me getting some fraudulent charges removed. She’s so kind and went above and beyond to make sure I was taken care of!”
“This is the most amazing bank! My old one sucked:( I’m so glad I made the switch! The team was so friendly and helpful. A great way to get access to loans and credit cards! Also amazing car loan interest rates! 10/10 slayed boots down and would recommend! And they even gave me a free drink so bonus points for that!”
9AM - 5PM
712 E Main St, Lehi
Banks
“This bank is far by the best bank in the state of utah hands down! Everyone is so nice and understanding and actually do everything they can do to help you! 10/10 would recommend to a friend but what are those!”
“Jeff and his team came through for a couple of small businesses that I work with. I really appreciate CCBank's willingness to visit the businesses tailor loans that fit immediate and long-term needs. I highly recommend working with CCBank for their flexibility and personal approach.”
“First Utah Bank has been amazing to work with! Whether it’s with Christina in the Loan department or Ana, the manager at the Lehigh branch we have nothing but great things to say, and are very excited to move our banking here”
9AM - 5:30PM
10827 Alpine Hwy, Highland
Banks
“We recently refinanced some auto loans at Alpine Credit Union. I compared rates and terms at a lot of places and Alpine had the best options. Cindy at the Highland branch was awesome and made the whole process very easy and convenient.”
“Great local credit union. Can handle everything a traditional bank can do and save you lots of money in fees and interest. Staff is always professional and courteous and the credit union has a hometown feel.”
“I had a great experience working with Branch Manager Carlie Brown. She was incredibly patient and professional, taking the time to walk me through the entire process. She made what could have been a complex situation feel easy and stress-free. Highly recommend her expertise!”
9AM - 6PM
931 W State St, Pleasant Grove
Banks
“Kristin was so good and patient. She made sure it was fast and gave quality service the whole time. My whole family was opening an account and she was very good to be clear and quick with setting it up.
I would recommend.”
“Lilly was exceptional, really but really helpful, I have never seen no one as good as she was, thanks for
Been so helpfull and so kind, you did the best service, and I appreciate as a member of UCCU !”
“Love banking with them! I’m in the branch 2-5 times a week and I’ve never had any issue. I can always get in and out quickly. The staff is awesome to work with. Highly recommend!”
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“All of the members of staff at the front desk are happy and helpful. I've never once seen them in a bad mood. I'm a little jealous. I wish I could remember names, but y'all are crushing it!”