Safelite AutoGlass in Draper provides auto glass repair and replacement, including for windshields, windows, and back glass, along with advanced safety system recalibration. Services are available through in-shop or mobile contact-free service. The shop is located at 417 E 12300 S and offers a nationwide lifetime warranty on windshield replacements. Customers can schedule online, which helps ensure the correct part is ordered. Many customers report excellent customer service, with staff described as going above and beyond, being considerate, and providing great communication. Some experiences are very good, with fast service that finishes earlier than promised and overall satisfaction with the work. The store itself is noted as great. However, some negative experiences involve frustrations with the company's processes. Difficulties include not being able to call the store directly, an automated phone system described as a hassle, and problems with refund processing timelines that can turn a good repair experience bad. These issues have led some customers to state they will not return.
