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March 2024 by Mickenzie DeJong
Ordered carry out, went to pick up the pizza. And there were 3 employees behind the counter who just looked over at me and turned around...gave me the "not my job" look. Waited for almost 20 minutes for someone to finally acknowledge me and bring me my 2 pizzas. It wasnt busy, no one else was there so I am not sure what the hold up was.One of the girls behind the counter was just messing with her hair and scratching her scalp ... then went and touched the plates...The pizza was VERY greasy and seemed to be undercooked.I'll be ordering from dominos next time.
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February 2024 by fnielson
Superb pizza and the cashier was super kind and helpful. I ate more then my fair share of pizza and each bite was lovely.I got the pan crust which costs more but is worth it. It's airy, crispy and full of flavor!
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February 2024 by Scott Mendoza
First pizza hut I've seen in 15 yrs with a traditional dining area. Decent food and pricing.
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January 2024 by Colton Gadd
This pizza hut sucks. Cold cardboard playing as food that takes hours to deliver. Would not recommend.
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December 2023 by Cassie Howard
We placed our order online early enough that our child could have timebto eat and get our kids to bed early. Our expected delivery time was around 8:30pm however that time came, and went. Upon checking the status of the order via the confirmation email link, it kept showing that our order hadn't even made it to the oven. This was already way past the estimated delivery time. At first we assumed it was a glitch or something. However, after about 30 mins past the scheduled delivery time, we finally called to check that our order was actually placed. Upon calling the store the female employee who answered the phone, placed us on hold to " check on it". When she came back on the phone she just stated "Oh, we weren't paying attention to that, but we will get your order started and sent right out, as soon as possible". I'm assuming that she meant that they were not paying attention to the online order queue? I'm not quite sure? Nothing was offered to counter the inconvenience of our kids waiting until well after bedtime time to eat. Not even an apology was given. It just confirmed why we havent ordered from this store in so long, and why we stopped ordering from Pizza Hut in the 1st place. Honesty, im not even surprised because this location has struggled from the time it opened. Every single time we have tried giving it another shot, we are reminded that this location has terrible customer service, and for some reason, we have never had a "great experience". The wings we received had barely any sauce on them, and they definitely were NOT worth the cost. They had hardly any meat on them, and they looked like they had been sitting under a heat lamp for an extended period of time. The Pizza was still warm when it finally arrived, but the rest of our order, (the BBQ wings, and bread sticks) was cold. Definitely NOT worth the $40+ plus dollars it cost. Especially, to get wings that are not only cold but basically just skin and bone. I do NOT think we will be ordering from Pizza Hut again.I could understand a mistake every once in a while. We are all human. but it is every single time we order from here that something is wrong. We even tried dinning in some time ago, and they brought our order to the table but the wings were not all there. We were shorted by 2 wings! When we brought it to their attention, they did nothing about it. They refused to put "only 2 wings" through the oven, when in my opinion, the wings we ordered, should've either been refunded, or re-made correctly. That was the same time our son ordered an extra topping on his personal size pizza, which we were charged, $1 extra for, BUT his pizza came out with 4 hole Pepperoni pieces on it. It was $1 per extra topping. That meant we paid 25 cents per pepperoni. I mean seriously? Not to mention the "minor aged" employees that were being completely unprofessional and goofing off in front of all the " dine-in" customers. We even watched an entire pizza end up falling off the oven belt and onto the floor, because no one was attending to it. I doubt we will be spending our hard earned money at a location that clearly still can't get it together! Nor can they provide any sort of QUALITY customer service, to the dissatisfied customers. Very poor experience, not just this time, but every time we've ordered from here!
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October 2023 by Deana Hill
Called to place my order. Picked up my granddaughter from preschool and conveniently picked up pizza in the drive-thru since I had three toddlers with me. The female who helped me was friendly and helpful and the pizza was delicious. So convenient!!
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October 2023 by Colbasaur
Boneless wings were raw one pizza had several extra toppings that weren't ordered and the other pizza was missing toppings that were ordered the order was finished fast but at least allow it enough time to cook please!Been about a year and thought I'd give it another shot. Still a waste of time and money.
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October 2023 by Troy Lawson
Great food, but it took a while to wait for pickup order. We were almost tue only ones there.Employees were nice and friendly. Inside was clean.They had A&W, best part of whole thing.
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October 2023 by BeanFPV
Good pizza, good staff, but they dont honor the rewards program like they used to. I used to order pizza here multiple times a week. Wont be doing that anymore. Plus ill discourage anyone i see. There are 2 other pizza competitors right here.
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October 2023 by Courtney Isom
Pizza hut is always great but even better as a dine in experience. This location had a bunch of board games for both kids and teens so it helps keep kids occupied while waiting for food and the employees were kind and respectful.
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October 2023 by Diego Garcia
Ordered online at 5:00pm and waited 10mins after they’re 15min wait time just to be told that one of their trainees gave my order to the wrong person. It’s now 5:50pm and they’re still “redoing” my order.
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October 2023 by Isela Duran
I ordered boneless wings and to my surprise they gave me a plate full of fat ?I say it so that it doesn't happen to anyone else.
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October 2023 by Jake M.
Don't even have the time of day to tell you guys about all the times this place fucked me during the lunch rush. I'm just trying to get my food and it not take closer to an hour
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October 2023 by Michael H.
The worst delivery option in eagle mountain. You can't even get a real deep dish pizza from pizza hut anymore. Disappointed multiple times i've tried here. Dominos has a 1 up on them and to be honest, little caesar's has the best bang for your buck pizza in town, so that's my go to if you're around city center.
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September 2023 by Germán Díaz
Best Costumer Service Ever..!!! It worth the almost 35 minutes to get here..!!! The lady in the counter was amazingly kindness…
