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October 2023 by Shannon B
We've had a storage unit here for over 2 years. We've never had any issues with the staff, auto payments, accessing our unit or break-ins. When they raised their prices, they gave us a discount since we were an existing customer. I think the pricing should stay what it is when you initially got the unit, but I understand that's how business works. They have moving supplies and Uhauls, which was super convenient for us since we moved into (and now out of) that neighborhood.
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October 2023 by Don Fuller
These guys have been awesome. Helped me out with spot in their overflow area for my trailer. Even cut me a discount cause it didn't have a spot on the asphalt. Recently they have just decided to up my monthly payment without any heads up no email no letter nothing by $35. Been on auto pay, so for 3 or 4 months didn't even notice. Before we get emails of $5 changes. so we called .... The only response we get is its inflation. Been there almost 10 years they are just as shady as the rest.IN RESPONSE TO YOUR RESPONSEI would absolutely love to see a copy of this emailed increase that we just didn't get ... !A 50% increase on my spot is ridiculous. I am now paying for a spot that was originally not even a spot hints the discount, ( "If I didn't mind being put in a overflow spot").(overflow) matter fact I was originally told I would get a call ounce a spot opened? With a discounted overflow spot I didn't mind not getting a spot ?? I'm not sure why you guys thought this was ok but I'm pretty sure at minimum you are required to email or get ahold of the tenants before you just raise and charge their cards?? Regardless if it's the second time its increased we have gotten phone calls and emails before so what was different this time??
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August 2023 by Wyatt Taylor
Terrible company. Signed a contract for $189 and a few months later they increased the payment to $250 with out notice. DO NOT RECOMMEND!! there are 4 other storage unit company’s in eagle mountain that are actually honest. And don’t break contracts.
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February 2023 by John H.
I rented a UHaul trailer here and everything went perfectly. Brenton was friendly and helpful. He pulled the trailer out and had it ready to go a few minutes before they opened (he didn't know I was there already). He opened two minutes early and took care of everything promptly. It was checked in promptly and without hassle after return as well. My past experiences with the UHaul place in Lehi (that has now closed) never went this smoothly.
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December 2022 by Chris Watson
The front desk was friendly and explained my Uhaul rental well. Truck was surprisingly clean. I would use this Uhaul dealer again.
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August 2022 by Israel Gonzalez
Renting a U-haul trailer today, we received an outstanding service. Proactive, kind, etc. I totally recommend them.
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July 2022 by Tyler M.
Terrible business. The Owner Scott only cares for himself doesn't care about his customers or employees. They will take your money and have a sue me mentality. Save yourself and go to the other 2 storage options in eagle mtn
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February 2022 by Ehlena Peabody
I had sunset storage for about a year and overall had a great experience. When we went in we were always helped with great customer service and they were proactive about addressing my concerns. My only complaint was a man who worked there said he'd close our unit and send us a confirmation email and we won't be charged for the following month. It didn't happen and everytime we called it wasn't addressed or fixed, and we talked to the same man everytime we called. Eventually, a month later, I was charged again. I called one last time and the manager picked up apologized and took care of everything at that moment. He was a doll and he made it 100x better.
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January 2022 by Vacation Set
Literally the WORST uhaul rental experience of my life. EVER. And I’ve moved over two dozen times. We’re still on hold three hours after arriving with horrible customer support & service. We made the reservation weeks in advance and we called the number on the reservation AND the pickup location a day ahead to confirm everything was ready. No me here & no one is available on site or via phone & the voicemail is full. Uhaul phone wait times are over an hour. This bites.
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December 2021 by Clayton Agren
Keep raising rates which is fine but they never inform you.
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November 2021 by Allie Barnes
NEVER RENT HERE. They are crooked. Charge cards with out permission. Never contact the storage unit owner adequately. I made a request for a refund after they charged my card incorrectly and they pushed the charge through that day. I’ve had to have my bank contact them for a proper refund. They did not tell us about the payment til after it was charged we were told $140 when it’s actually $200. No one contacts you or keeps you updated with requests. Go anywhere else.
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October 2021 by Zach Moffett
Ty helped me out with checking out and checking my trailer back in. He was awesome every step of the way.
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June 2021 by Sean Kerman
Rented a uhaul here. They were really nice and great to work with!
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May 2021 by Brian Smith
These guys are awesome! I HIGHLY recommend. They went WAY above and beyond what they needed to do and I will tell anyone moving or needing boxes to go here!
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April 2021 by K W.
These guys are crooks. They double billed my credit card for an out of state move and refused to help out. This tied up over $1,000 in charges and they would do nothing to call corporate, saying they could not get into their software for charges over 1 week. Still no return of my money. I had to go to my credit card company to get them to return the money to me and research the fraud.
