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April 2024 by Rylee Kasal
Great experience! I brought my son in to put his final binky in a bear and the employee helping us (Piper, I think) immediately understood that we were doing a binky ceremony and was so thoughtful and gentle with my son for this big moment. She was fantastic and really made this moment special. Thank you!
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April 2024 by Rebecca Gao
The employee working there was amazing, but there was literally ten groups waiting to stuff their animals and another five groups waiting for her to check them out. One employee is not enough to cover the whole store. It was over an hour of standing and waiting, which is an eternity for two toddlers. They were also out of stock of the favorite Pokemon my kids had gone in expecting to get, which was a bummer. I was really excited for my kids to have the magical experience of making their own toy, but their time was rushed and stressed (not the employees fault, she was very kind and worked fast. I don't know how she didn't have a breakdown). We are from out of state so we can't just leave and try again another day.
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April 2024 by Doug Hartill
Loved our experience at Build a Bear. Every birthday for our Nieces and Nephews we have the same wonderful experience.
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April 2024 by Danielle Miller
I’ve been to different build-a-bear’s in other states (Delaware, Maryland, New York), and this is just a poor location. This building is very small for a build a bear and it becomes very crowded fast with the huge influx of people that come to this shopping center. Also, I know it’s not the workers fault but there was only 1 worker to stuff the bears and check people out at the register on a Friday afternoon. The other worker was working a birthday party. I’m not sure if the business is just under-staffing their staff, not paying them well enough for people to want to work there, or other reasons to be so understaffed but it really ruined the suppose to be “magical” experience of going to build a bear. My children were luckily patient while waiting 45 minutes to get their Bear stuffed and another 20 minute wait to check out at the register, but other children and parents were obviously frustrated. I don’t think we would want to come to this build-a-bear location again.
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February 2024 by Valeria Madrigal
First time going for my daughters birthday. employees were ok and I really liked how the women stuffing the bears made the experience for my daughter (seems she was the only one who knows a thing or two about customer service). Other then that the experience was disappointing, we walked in and not greeted but instead let know it would be a 15-20 min wait, as if we weren’t there to spend time and money. Anyway after that there was no guidance what so ever. No one helped us at all let alone asked if we needed help, causing us to miss out on the voice box. We came to spend money and give our daughter a happy birthday experience but were let down ):
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January 2024 by Mike Karen Smith
Granddaughters love the place.
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January 2024 by Konrad Marcus
I went today for a fun experience for my little, and the older lady stuffing today 01/13/24 seemed very rushed and annoyed. She didn’t do any of the fun things that come with stuffing a bear with my child. She simply stuffed the bear and handed it to us. No fun dance nothing. There was no other customers! Very disappointed.
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December 2023 by Ben Walker
Look, I’m one of those parents that has walked by this place and thought “what a rip-off” because of the price for a stuffed animal. But…. my in-laws were in town and wanted to give all their grandkids a build-a-bear experience. And that’s where I realized you’re paying for the experience. The lady who was doing the stuffing that night (12/23/2023) was incredible and made it such a memorable experience for all my kids. They were beaming and absolutely love their animals. So I learned it’s not the bears but the whole experience that makes it special. Big thanks to the kind workers that night!
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October 2023 by april thomas
We went in to get Halloween bears and the employees were so helpful. Cindy was so amazing with my daughter trying to decide on birth certificate things and outfits and a bag or box. This was the best build a bear I've been into in a long time. The new management and sweet staff make it such a fun experience.
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August 2023 by Tanelle L.
BIG shout out to Hannah and Caitlyn over at the Farmington Station location. One week ago I took my daughter to pick out a stuffy for her birthday. We ended up getting a defective one. I went in the next day and showed Hannah and Caitlyn and they immediately helped me, and were so helpful and understanding. I was able to get a new stuffy for my daughter, and she was thrilled when I picked her up from school and had a new, none ripped stuffy. Thank you so much ladies!! -Tanelle
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June 2023 by Mckenzie Talbot
We went on my child's birthday and she got the bear for $3 cause she was turning 3. It was just a generic brown bear but the worker made my kid feel so special. With each kid she made them feel like they were the only kid there and it was very fun for my kid. What a good environment and feel. Definitely recommend this build a bear.
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June 2023 by Missy Baird
Super awesome time with my grandson. Kid friendly staff we had a great time. A lil pricey but worth it
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May 2023 by Justin Tardy
My child absolutely loved this store and all the employees within. I can’t thank the staff enough for this wonderful experience. I look forward to coming back and letting my kids enjoy build a bear again.
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April 2023 by Alicia Hoadley (Queen Peach)
When we first walked in we weren’t greeted for 20 minutes, didn’t get any help for 20 minutes, when we did they gave poor service. When you go to build a bear you’re wanting your kids to have the full magical experience, and not once did any of the employees have any sort of excitement or smiles. They didn’t make the experience for my kids fun whatsoever. when we went to checkout, the worker was rude to my son and rudely told him to hand her the bear now. I’m really disgusted with the way they were with our kids. I don’t recommend going to this location, and hopefully they can hire people with better attitudes, who want to give the kids, and even some adults, a fun and magical experience. Super disappointed. And super disgusted.
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April 2023 by Jason Sainsbury
Build a bear was so much fun! We took my 10 year old and my three year old into the store to pick out their own build a bear. We had so much fun picking out outfits and being able to dress our bears. The only downside is the frog was out of stock that we tried to order for Easter. The good news is they had a deadline and we were able to order it. We are so grateful for build a bear.
