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January 2024 by Justin Dygert
Torn about this one. One day I was in there and a guy helped us out a ton with getting some grilling equipment! Phenomenal customer care. The very next morning we came to buy some sleds. We spend $250 on sleds just to find that the sleds were defective only 30-40 minutes later. We returned to the store within 2 hours to return the defective sleds and exchange them for some nicer ones. No returns were allowed, no store credit, etc. despite the receipts stating that there is a 90 day return/refund policy. I had spent $1,500 across two days here & customer service collapsed for a $100 issue. Fairly upsetting.Wish I could leave a stronger review seeing as they are a solo supplier/shop of their kind in the area… but I felt it was important to share our experience. Buy once, if you are hesitant or worried that you may need to return an item, purchase it from another store. The returns & refund process will not go well here - it seems that there isn’t one unless it’s an ‘ace’ branded product.
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September 2023 by Megan Calvin Turner
We were vacationing at Bear Lake, and lost a bolt in our rear shocks. Came to Ace to buy some tools and replacement bolts. Kevin was so helpful, offering tools and advice. We really appreciated their above-and-beyond service and support.
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September 2023 by Steven Parry
Fantastic customer service and I will be a customer for life. The owner went above and beyond to help us.
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September 2023 by Casey Wood
Great selection and very friendly employees!
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August 2023 by edeanfjr
I went to the Garden City,UT store today to get some paint matched to the exterior HardieBoard that we have on our cabin. Duane was able to do it perfectly and his wife Sheri courteously checked me out. I love this store. There are always people there who want to help me and have always been able to answer my questions. There is no other hardware store in my area where I get that service with a smile and usually a story as well. My neighbor Kari Wybrow also make sure that I am always taken care of and recently introduced me to the Handyman service which did a great job with some repairs that I was unable to make.
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July 2023 by Kimball White
This Ace Hardware is great, and an awesome resource for anybody needing home improvement/maintenance parts up in Garden City. The selection could be a little better, but it is acceptable for being in such a desolate area.Their prices are egregious, however. How is a gallon of paint $82? I can get a gallon of paint in Utah County for $24. A 6-pack of 9 Volt batteries is $30.
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July 2023 by Darren Hardman
Super friendly, huge selection of everything a hardware store should have and more!
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July 2023 by Shawn Thurlow
Poor customer service. Bought a couple of fans but they didn’t work out how I’d hoped. They wouldn’t let me return them “because they were open” even though there’s no mention of that in their return policy.
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July 2023 by mark midgley
New, beautiful store with friendly staff. Prices are what you'd expect in Garden City.
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May 2023 by Jim & Laraine Schnetzer
Had what we needed and we didn't drive 30 or 40 miles to buy it.
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November 2022 by Kelly Christopher Phelps
We were looking for a retaining pin which is not of the formal size range. The young lady behind the counter with dreadlocks knew exactly where they would be, and then walked all the way back to show us a couple of more drawers on the opposite shelf to search. We didn't find the pin, but really we're impressed with the kind of customer service I remember from when that meant something.
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September 2022 by Jacob demke
Came over on a Sunday evening. Store was already closed for the day @ 5:45. Google maps shows them open til 6pm. Very disappointing!!
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September 2022 by Rick Bridges
Nice new hardware stire, with friendly helpful staff.
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August 2022 by Braden Michaud
Bait and switch. I bought a shade pop up canopy from them. Took it to the lake. Everyone had a pop up canopy. While setting ours up one leg bent. Then another bent with a small breeze. I was the only canopy that used the guy lines too! Everyone else's canopies were staying and not moving. I took it back because the receipt says 90 day returns. The manager pointed to a sign and said they don't take back canopies. It sounds like they know they have an inferior product and can easily sell it to out of towner's in a bit and switch sell. If they have a special policy they need to tell the customer and not rely on a small white sign that the majority of people will not read.So sad they tarnish the Ace name.
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August 2022 by Kris Terry
Love this place, they have everything and very well staffed.
