About Mountain America Credit Union - Herriman: Rosecrest Road Branch
Mountain America Credit Union's Herriman branch on Rosecrest Road provides a full range of banking services, including checking and savings accounts, auto and home loans, and personal finance consulting. It offers drive-up, ATM, online, and mobile banking, with Saturday drive-up hours. Customer experiences at this branch vary. Many reviews highlight exceptionally positive interactions, praising employees for being helpful, knowledgeable, patient, and friendly. Customers report receiving great service that saved them money with better interest rates and resolved financial issues, leading to strong recommendations for family and friends. One long-term member commended the credit union's years of great service and leadership in innovation. However, other reviews point to significant service shortcomings. Criticisms include sub par customer service, excessive waiting times for tellers and loan agents even with appointments, and a lack of communication during delays. Some customers have walked out without acknowledgement. There are also complaints about loan agents who seem inexperienced, function more as salespeople, and lack deep financial knowledge, requiring the customer to educate them. The overall sentiment from dissatisfied customers is disappointment, citing a need for better staffing and a priority on greeting clients. For some, phone service offers a more positive experience.
Very fast and polite service, a woman by the name of river helped me, way more kind than the other locations are she was super helpful efficient and was very social with me. I truly appreciated that. Five star will be coming back to this location.
November 2025
Great credit union! Great customer service and hours
December 2024
Never enough tellers/workers. Always a long wait. Maybe build another branch? 🤔
