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February 2024 by Doug Child
i got right in and got right out. it was probably the fastest time i have ever experienced at Jiffy Lube. they also didn't try to upsell anything which i appreciate, though corporate may frown on that.
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February 2024 by Emily Thatcher
I just moved to town and I've always gone to jiffy lube in my home town and have always had a good experience. However the kaysville location has disappointed me. When I arrived they told me it would be a 30 minute wait. Great, however it ended up being over 2 hours. When they called me up to pay they haven't even done the emission inspection and told me to sit back down and it would be another 5 minutes. 15 minutes later i was still waiting.( not to mention there were workers just standing around talking about what they were going to do for lunch) then i finaly heard one of them ask another to run the emission test on the honda... 20 minutes afer that thwy called me up to check out. They wouldnt take the coupon i was emailed YESTERDAY.... needless to say i wont be going backDo not recommend
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February 2024 by Miah Josephina
My friend yesterday took his car in to get his rotors and brake pads replaced around 2:30ish. They told him they'd call him when his vehicle was ready to be picked up. Around 5:20ish they called him and told him his car was ready to be picked up. I drove him to the shop and dropped him so he can pay and pick up his call. Tell me why he didn't get his car until after they closed almost 6:30p.m after they just told him his car was ready to be picked up? He told me there wasn't anybody there to speak to him about his car for a long time and that once there was someone they told him his car wasn't ready. So why call and lie and say the car was ready when in fact it wasn't. Wasted an hour sitting around and especially after paying $800 for the parts. If you want fast and good service, this isn't the right location for you. There's better mechanic shops out there that'll treat you better as a customer than here.
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January 2024 by Matthew Heninger
I didn't know what to do when I showed up. Mabey add more direction somewhere where myself and others can see it
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December 2023 by Ilene D.
Went in for emissions and registration renewal. One car/customer ahead of me and five employees there. I waited in their waiting room for 75 minutes total. Emissions testing takes 15-30 tops depending upon the car. At 45 minutes, after the customer ahead of me had been gone for 15 minutes, I asked one employee who wandered through how much longer it would be. He told me they were almost done. A few minutes later, two employees emerged together from a single-person restroom (with the toilet still flushing and zero hand washing) and commented about being sent home early because there was nothing to do. Finally, when the person who appeared to be in charge checked me out, I mentioned it had taken longer than expected and that I would have come back another time had I known, he immediately copped a tone and attitude and told me that the job ahead of me "required special tools and that he couldn't control what happens with another customer." Okay, buddy, perhaps not. But you can control the dialogue. Someone/anyone who works there could have touched base with me and let me know that they were aware that I was in their store. You could offer even an insincere apology for the wait. Costs you nothing, but may save the business relationship. I held my tongue when I realized that he absolutely didn't get it...I wasn't going to have any effect on his cluelessness. He continued to "chatter" as he entered the many required things into the computer to check me out and process my registration, with several not-so-subtle comments about things taking time. The 'final straw' was when he said that he had gone over and above by driving my car around to the front rather than making me do it myself. Uhhhh, same number of steps for me either way, buddy. These may sound like petty things, and I am aware that customer service died with Covid. I get it that these people have no emotional investment in the success of that business. But having trained service for many years in my career, it still matters to me. Poor service plus an in-your-face attitude are deal breakers for me. Next time, I'll sit in the 6-car-deep line up the street and give them my business. And my positive review.
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December 2023 by Tera Fowers
I stopped here be because it was close to where I was at. They had a sign that has 20dollars off specific oil changes so I pulled in. It not only took them close to an hr when I was the only one there but they toll me everything looked great brakes and tires. The only thing it needed was a cabin filter. When all said and done I was told it would be 107 and some change but when it come tome to pay it was 115 and change. Also the big thing was that a week later I have metal on metal rubbing on my brakes so thankyou for your service!!!
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December 2023 by Victor S.
i normally go to the store in layton but decided to try the closer store to me in kaysville for an oil change in my ram 3500 diesel. went in and the feels that helped me i believe was either the owner or the manager. the usual process of getting signed went as expected and i asked him to check my brakes s they were making a grinding noise. he said sure we will check all your brakes for ya. after about 20 mins or so he came in and said you're all ready and your brakes are all fine to which i said so, why are they making noise. any way i decided not to accept his word and took it home and jacked it up and took off the front left and rear left wheels to discover that the rear brake pads were down to the rivets on the inside rear and nearly as bad up front. i don't understand why they didn't actually inspect them as they could've possibly sold me a brake job as well as the fluid change. i ordered new rotors and pads since the two rotors i had checked were scarred pretty bad and replaced it all. gladi did since all four were in bad shape. very disappointed with the service and being lied to. don't use this sham of a service center. go anywhere else. seriously anywhere else. i don't like being lied to my face. maybe you do but i doubt it.
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October 2023 by Cheryl Marie Story
This was the first time I went to this Jiffy lube. I did it because it was closer to my new home. I will go back to the Jiffy Lube in Ogden next time, it is a few miles longer drive, but that location and staff is worth the drive.
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October 2023 by Jeremy Johnson
Got the car registered today. Had been in a few weeks ago for emissions and sadly it didn't pass then. Got it fixed and went back. They could have charged me again for the test since the allotted time had passed but they did not. The manager helped us out and he was super nice
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September 2023 by Dillon Terrell
I was impressed by the white glove service I received for just an oil change. I was acknowledged by almost every single staff member and called sir by all of them. Then, when they were walking me to my car they opened my car door for me with the A/C on and wished me a great day and thanked me for my business. Great place ?
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September 2023 by Nathan Brower
I came in a for an emissions inspection. When I arrived, they told me I would be in and out in thirty minutes. That was important because I was tight on time. Over an hour later I asked for an update. The technician came in a few minutes later and told me I could take my car. When I asked about the inmisiones test, I was told their machine wasn’t working and they are unable to run the test. WASTED MY TIME AND DID NOT SONTHE JOB.
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September 2023 by Travis Pugmire
I tried several times over the course of a couple weeks to get my emissions test done but they never had the right staff to perform the test. I ended up going to the Jiffy Lube location in Layton and they were great. Got me in and out no problems!
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August 2023 by Elizabeth L.
VERY BAD went in to get my oil changed. 2 hour wait when told it would be 45 mins. they then didn't secure the bottom cover of my car and after driving halfway home it started clanking and dragging on the road. I had to pull over and use phone chargers to tie it up myself so that I could safely drive back. they fixed it and then tried to send me away before my dad demanded that they give me a refund. they ended up giving me a coupon for a free oil change and replaced one of the phone chargers but I honestly don't even know that I would feel comfortable giving this place my business again to use the coupon. very disappointed and all around frustrated at the $100 and 3.5 hours I spent for what felt like absolutely shitty results.
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August 2023 by Kevin Cottrell
Arrived and was told there was one car ahead of me and that it would take about 30 minutes to do my oil change, emissions, and register my car. The car in front of me was there for the same thing. Two and a half hours later they told me my car passed emissions and they did the oil change, but the system was down and they couldn't register it. I would need to come back another time to do that. I don't know what the employees were doing while I was there, but there was no reason it should've taken so long to do the service. There was no new sticker for the next oil change and the oil life wasn't reset in the car. The quality of service at this place has dropped dramatically in the past year. They're close and convenient, but I won't be going back there. My advice is to find somewhere else to go. I will be.Service: Oil change
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August 2023 by greg peterson
Jiffy Lube in Kaysville leaves a lot to be desired. Today 8/11/23 I brought my truck in for in emission inspection. I was told the wait would be 15 minutes which I could handle. After 45 minutes of patiently waiting I asked how much longer the wait would be... Again I would told the wait would be about 15 minutes. A short time later I noticed my truck was pulled into the shop and figured they had started to work on my truck. After waiting for 2 hours I went to check on my truck and found they hadn't even started to work on it. I was so upset I left and went home.These people do not deserve to be in business. I have never written a bad review and today is my first. I am done with Jiffy Lube.
