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March 2024 by Darby J.
Xtinity/ Comcast are one of the absolute worst companies I have ever dealt with. But everyone already knows this. If you are selecting them it's most likely because your options are limited. If you have literally any other option, go with that one. The office told me I was free and clear when I turned in my equipment. I was surprised when I received notification of an auto pay for a full amount. Called to inquire and told it was a mistake and would receive a refund. When I didn't, I contacted my bank and they re-cooped it. The following month they tried billing me again. Once again I called and was told I was good to go and "to ignore it." That didn't sound correct, but also knew I didn't actually owe them any money, so I did. Imagine my surprise when 1 month later I get notification that my bill had been sent to collections. Never in my entire life had I have something go to collections. The gentleman at collections was 10x more competent than anyone I had spoken to at Xfinity.
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February 2024 by Sammy Gibbons
Unfortunately this location falls Short of the Xfinity Customer Commitment which on their website statesOur commitment to every customer:Respect your timeSimplify your experienceMake things right if we fall shortSo far we have taken work off for an appointment for them to never show up and then say they never scheduled the time. When it was brought up to a representative we were told "too bad" your going to have to reschedule around us. So far our time has not been respected and things have definitely not been made right as we have now had to cancel birthday plans that have been planned for at least a month. On Top of all that we have now paid for Internet Service that we cant even use nor have we been able to use. I Would probably save your time and try to find a different internet provider that doesn't treat their customers like they are disposable.
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February 2024 by CJ Casey
Unprofessional, unhelpful and uneducated, can’t wait to leave this service provider.
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February 2024 by braxten jarvis
My phone would only recieve text from some people, not everyone. I was basically kicked out of the store and told to call the customer support number. I was even still trying to talk and the lady moved on to the next customer.
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February 2024 by jAmiE Hubbard
Xfinity's phone tree to get customer service is ridiculous and keeps you going in circles. It's very frustrating and difficult to get any help. The internet service itself has been decent.
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February 2024 by Yalitza Becerra
Went to Xfinity today to get internet services. Brenda helped my dad and I every step of the way! Her customer service and attention to detail was amazing. She was super helpful and did it with a smile on her face! Definitely appreciated all her help!
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February 2024 by Idanis Rada
Honestly horrible , no help any time it’s needed
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February 2024 by Christina Maurer
So, in the past I had great experience with xfinity internet until I came to this store. They said they were going to call, they never did, then they said I wasn't covered even though another person on the same apartment complex had the same internet provider. The second time I came in the Manager barely looked up from her screen and told me there was nothing that they could do for me. The least they could have done is make a simple phone call for me inside the store.
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January 2024 by olga shekar
Never in my life have I been treated so badly at an establishment. I am just generally confused how this place is still operating with employees who act like this. I have been a customer for over 6 years, and I went into the store to help clarify a statement. There was music blaring so I politely asked to turn it down a little to hear the “customer service” representative (putting that in quotes because there was no service in sight). I immediately got cussed out, told that they couldn’t show me my statement (?), told they “don’t care” and to “get out”, and then someone named Sandra Cortez came up from the back and told me she was calling the police. I never even raised my voice at either of them. The police were equally confused as to why they were called for an absolute non-issue and left, giving me the name of the person who called them (she didn’t bother introducing herself prior and was not wearing a name tag). Management - please do something about Sandra Cortez, this is not how you want to be represented to your loyal customers. Clients - AVOID.
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January 2024 by Shannon W.
Brenda gave us attitude from the second we walked in the door, not great customer service.
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January 2024 by juan cervantes
I truly appreciate that help that was given, but the representative was just wanted to be done and leave.I went to the store to replace my phone and smart watch, but it seems that the rep had issues with their systems, which prompted the rep to call their customer service, after that they were able to switch my phone, but when it came time to get my smartwatch switched, I was told to call customer care, and they'll be able to help. I arrived a little over an hour before closing time to get this done, it took a little over 30 minutes to get the phone switched, and understand that it was almost closing time, but they could have tried to get connected. At the end neither the store not customer care were able to assist, as my watch is not supported, which is weird, since Xfinity sells the same watch on their stores and online.
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January 2024 by Christina Morreira
I want to thank Stephanie, 01/02/24 and Brenda Rocha, 12/19/23, for helping me set up a new account for me and helping me troubleshoot shoot how to get my email off an old account to put on my new one. They were extremely knowledgeable and willing to help me out. Thank you so much ladies.
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January 2024 by Josh Mariota
I came here to drop off equipment and was helped by Chloe who did a great job in helping me. Thank you!
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January 2024 by Jimary Marquez
My visit went perfectly, had a great experience. Mayra was extremely knowledgeable, kind and patient!
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December 2023 by Jackie Murrieta
Excellent customer service. Mayra was really friendly and helpful and was able to resolved my issue.
