“Kate was absolutely amazing at our last visit, she went above and beyond!! Never has anyone been so kind, helpful, and accommodating as she was at any of the UT locations, not even at the retail stote! She deserves recognition for her 5 star customer service.”
“Every time I come inside I feel like a valued client and other than a repair, I’ve not had the luxury of a purchase - yet. They let me try on pieces and have so much fun together doing it. Annie listens and makes you feel like a friend and it’s a treat every time I walk in for repairs and cleanings - and one day soon an anniversary ring. ;) thank you JBrooks! Pictured below is their ruby bracelet paired with a recent repair I was there to pick up. They took meticulous care with an heirloom piece I got fixed for my mom!”