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October 2023 by Brian Pratt
Rented an 18" trencher and asked if I could put it on a tool rental perks gift card. They said yes, but I would have to put it on a credit and when I came back I could apply the gift card to the bill. When I came back to pay the bill, they told him their store was not up to take the perks gift cards and charge my credit card.
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July 2023 by Colleen P.
A few weeks ago I purchased some bricks from the garden shop. I am 73 years old. I picked every brick off the shelf (no one offered assistance of any kind). I went to check out in the garden shop - the booth was closed. I asked a girl who was watering plants if I could check out there. Sure she said. And then she continued watering the plants and ignored me. I went to the other end of the store and checked out. The kids there (on their phones) helped me check out. Then got back on their phones, I took the bricks out and put them in my car myself. Today I ordered bricks to be picked up curbside. I went to pick up the bricks. 6 people were there to load them in my car. I believe it might have been the manager who brought them out on a forklift in a wrapped pallet. I brought my jeep. The manager had the pallet on a fork lift and couldn't put it in the jeep. I didn't ask for a wrapped pallet. I was told to rent a truck so they could put them in the truck with the fork lift. The truck wouldn't fit where I needed to park it to unload. My husband refused to rent the truck. So we went out to where the palleted bricks had been left -- and no one came to help us. My husband had a stroke 6 weeks ago. I am 73. NO ONE CAME TO HELP - even though the rental guy told "people" we were going to load them into my jeep. We unloaded every block into my jeep. Again, no one ever came. I guess they thought if we weren't renting the truck, we didn't need their help. WRONG. But we did it by ourselves anyway. [Also, the bag of leveling sand they gave me had a big hole in it.] We drove out where we could see the checkout area. There were two kids, standing at the registers, looking at their phones. We were disgusted and frustrated and ... well, downright angry.
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May 2023 by Nicole K.
My husband & I were looking at power tools for a project of ours. After finding what we wanted, it took a while to even get an employee to help us unlock the secured tools. Once we got it out, the deal the store was promoting allowed for a free battery pack along with the tools. After much searching, the store locater said there was 12 more left of the item we were looking for. We were unable to find it, and one of the employees got others to help us look for it. I kid you not, after about 10 minutes they all gave up, and just walked away. We tried giving the employees the benefit of the doubt but, when we asked another employee to help us find a different solution (comparable item/deals, etc.) the only thing the employee told us to do was buy the tools and deal with it. Because of the POOR customer service, we took our business elsewhere.
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February 2023 by Emma A.
I was looking at galvanized stock tank availability and spoke to Melinda in home and garden and she was very rude and unhelpful. Saying she has no idea what that is and couldn't help me. No offer to go beyond that. Love Home Depot and usually have a great experience but was very unhappy with with this phone call.
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January 2023 by Erick Chavez
Rented a machine 5 days in advance only to have them cancel the rental 4 hours before I picked it up. The guys working the rentals aren’t approachable and it seems they don’t like it when you ask them to do their job. Don’t rent anything here. They don’t value your time or money!
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June 2022 by Rod S.
What does one say about Home Depot? Big box. Huge. Has everything. There can be people around who can give you solid advise. In other words, almost everything I hate, except for help, when it's good.That said they have a better selection of salt with better handles than the other big box. That sounds silly, but what good is a big box store that doesn't have a ton of choices.
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June 2022 by Riley N.
I only go to Home Depot for the plants. The plants at Home Depot are far better then lowes. What I love about the plants here is they have more mature plants. So when you see the dahlias here they are massive. which you don't see a lot. they have lots to pick from. But the bad part of shopping for plants at Home Depot or lowes they never water their plants correctly so the plants always have black scorch marks and the leaves are browning and dry while being green as well. So the best time to buy is when the plants are fresh off the truck and haven't got watered yet haha. But if you want massive dahlias for a good price this is the place.
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May 2022 by Oscar C.
The staff is wonderful, they also have most product available all the time. One star is for their new return policies. I used to go to Home Depot to get our materials/product and if you had any leftover returning it was haggle free. It seems like now you have to jump through hoops to be able to return some thing which was purchased there. Boo on that. I just went to Lowe's and to return some material which I bought over 90 days and after shuffling through a couple credit cards we just decided to do a store credit. Easy Peezy! Maybe it's time to exchange the orange for the blue. Thanks for the great memories....
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April 2022 by Chris Justice
ContainerFest is a great time to visit Home Depot. Everyone smiles and the plants are fabulous
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October 2021 by Cierra H.
Ordered new appliances in person in the store and paid extra to have my old appliances removed and new ones installed. When the delivery guy arrived he pulled out my old appliances, installed my fridge and stove, told me the microwave had broken on the way over, and then said his paperwork said not to install the dishwasher because we hadn't paid for that service. When he removed the old dishwasher it started leaking water all over flooding my kitchen and living room. He left my new dishwasher on my front lawn and water all over my house along with live wires from the dishwasher. I called customer service and they were no help. My wife just got out of the hospital from having a c-section and along with a newborn we have two other young kids. We are now without appliances since we can't flip the breaker due to the live wires they left and we have food rotting on the kitchen table. I am disgusted by the lack of customer service after paying $4,000+ dollars for a product and services and having worked many years in customer service myself.
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September 2021 by Michael Daniels
Good assortment of trucks, vans & trailers. Happy staff.
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September 2021 by Laverne Lillie
Excellent service
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July 2021 by April H.
No one here knows anything. Very frustrating. Instead of learning your aisle or craft as an employee they prefer to play on phones or walkAround mindlessly. I'm writing this after at least 20 visits with the same experience. Wish there were pros here.
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July 2021 by Ryan Mason
Had a great experience here. They really took care of me.
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June 2021 by Jake Anderson
Very helpful
